Job Summary
We are seeking enthusiastic and customer-focused Front of House Staff to join our dynamic team. The ideal candidates will be the first point of contact for our guests, ensuring a warm welcome and providing exceptional service throughout their visit. This role is vital in creating a positive atmosphere and enhancing the overall guest experience.
Duties
- Greet and welcome guests as they arrive, ensuring a friendly and professional atmosphere.
- Manage reservations and seating arrangements efficiently to optimise guest flow.
- Provide menus, take orders, and serve food and beverages with attention to detail.
- Address guest inquiries and resolve any issues promptly to ensure satisfaction.
- Maintain cleanliness and organisation of the front of house area, including dining spaces and waiting areas.
- Collaborate with kitchen staff to ensure timely service and communication regarding orders.
- Assist in training new staff members on front of house procedures and customer service standards.
Requirements
- Previous experience in a customer service role, preferably within the hospitality industry.
- Excellent communication skills with a friendly demeanour.
- Ability to work well under pressure in a fast-paced environment.
- Strong organisational skills and attention to detail.
- Flexibility to work various shifts, including evenings and weekends as required.
- A passion for providing outstanding service and creating memorable experiences for guests.
Join us in delivering exceptional hospitality while being part of a supportive team that values your contributions!
Job Types: Full-time, Permanent
Pay: From £13.00 per hour
Expected hours: No more than 35 per week
Benefits:
- Company pension
- Employee discount
- On-site gym
- On-site parking
Work Location: In person