Force Command Centre (FCC) Supervisor

Division / Department - Contact and Control
Grade - Grade G
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £33,128 - £39,149
Working Hours - 36.0 Hours per Week
Shift Allowance - Yes
Politically Restricted - No
Location - Surrey Police Headquarters, Guildford

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

Chief Constable Tim De Meyer & Chief Constable Jo Shiner

The Role & Key Responsibilities

From your first day with us you will be part of a policing family making a real difference.

It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.

We’re looking for skilled, motivated, and people-focused individuals to join our Force Command Centre (FCC) as Supervisors, supporting the delivery of 24/7 operational policing across Surrey.

As an FCC Supervisor, you’ll play a crucial role in shaping how we respond to the public, whether it’s life-threatening emergencies, safeguarding concerns, or routine reports that all require the right response. Every contact counts.

You will be hands-on in leading teams, managing live demand, and driving performance in a fast-paced and high-pressure environment where every contact counts.

You’ll play a vital role within the FCC structure, sitting between our frontline Call Handlers and Dispatchers, and our Duty Managers and Force Incident Managers.

Why this role matters

The Force Command Centre (FCC) is at the heart of policing in Surrey. It’s where all contact and incident deployment is managed. We are driven by a strong sense of public service, acting with professional curiosity to assess risk and make decisions based on need, not assumption.

What you'll do

• Lead and motivate a team of Call Handlers or Dispatchers, ensuring the timely and effective handling of emergency and non-emergency contact from the public and partner agencies
• Identify and manage risk, ensuring calls are appropriately graded, resources are deployed effectively, and the safety of the public and officers is prioritised
• Oversee incidents in real time, ensuring compliance with national standards and force deployment policies
• Manage team performance and development, including call and dispatch quality, attendance, welfare, and professional standards
• Support major incidents and critical events, working alongside Duty Managers and the Force Incident Manager to coordinate the right response
• Drive continuous improvement, capturing learning, identifying training needs, and delivering coaching or feedback to help your team grow

Skills & Experience

• Experience working in a control room, contact centre, or emergency services environment
• Demonstrated supervisory experience or clear potential to supervise and coach others
• Excellent communication, decision-making, and problem-solving skills under pressure
• Strong understanding of call handling, dispatch, and risk-based decision making
• A genuine focus on public service, team development, and operational excellence

Why Work With Us?

Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working.

We take pride in looking after our people and offer a variety of benefits;

• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on-site gyms and a range of sports clubs
• generous and supportive parental leave
• financial and mental wellbeing guidance and support
• discounted contributory healthcare scheme

Further Information

Shift pattern & location

You’ll work a rotating 24/7 shift pattern, covering days, nights, weekends, and bank holidays. The role is based at Surrey Police Headquarters in Mount Browne.

For further information please contact Sergeant Emma Newton at Emma.Newton@surrey.police.uk

Diversity Statement

We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.

We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here.

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.

Additional Information

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@surreysussexpolice.as.recruitmail.com to your address/contact list to ensure you receive all communications.

This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.

Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;

• vacancies in collaborated units are available to all officers and staff across both Forces
• vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
• if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment

Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.

Job Detail

Reference number

SYSX STAFF04508

Date posted

01/08/2025

Closing date

23/08/2025

Location

Surrey Police Headquarters, Guildford