About Us:
Nestled in the scenic heart of Staffordshire, Hoar Cross Hall seamlessly blends the charm of a stately home with the luxury of a world-class spa resort. Our commitment to exceptional guest experiences is reflected in our exquisite dining venues, stunning gardens, and renowned spa services. We strive to create lasting memories for every guest, treating them like friends and family throughout their stay.
At Hoar Cross Hall, we believe in nurturing talent, and we’re on the lookout for passionate, positive individuals to join our team. We offer training, development, and the opportunity to achieve your career goals in the exciting hospitality industry.
The Role:
Are you highly organised, detail-oriented, and passionate about supporting a dynamic team? If so, we want you to join us as an Administrator!
As the Administrator, you'll play a crucial role in ensuring smooth operations by providing essential administrative support to the Food & Beverage (F&B) department. Your efforts will directly contribute to maintaining high standards and ensuring efficient communication across teams. You’ll work closely with the F&B management team and other departments, ensuring every detail is flawlessly managed.
Why Join Us?
- Work in a historic, stunning estate with a commitment to hospitality excellence.
- Competitive pay with opportunities for performance-based growth.
- Complimentary access to our leisure and spa facilities.
- Free lunch from our staff canteen to fuel your day.
- Complimentary spa day on your work anniversary.
- Access to an Employee Benefits Program.
- Free parking for all team members.
- Discounts on overnight stays, spa days, and 30% off food & drinks.
- Refer-a-friend scheme.
- Comprehensive induction and ongoing training to support your professional development.
- Opportunities for career progression and advancement within a reputable brand.
Key Responsibilities:
- Deliver efficient, courteous, and professional service at all times.
- Assist in delivering food and beverage service to guests, focusing on our prestigious Ballroom during breakfast.
- Respond promptly and politely to guest inquiries, ensuring their needs are met.
- Manage a section in the Ballroom, along with other dining areas, during Breakfast, Afternoon Tea, Lunch, and Dinner services.
- Maintain cleanliness and organisation within the dining areas, including table setting and clearing.
- Set up events and functions in accordance with Banquet Event Orders (BEOs), ensuring all setup procedures are followed precisely.
- Handle guest feedback and complaints with professionalism, resolving issues promptly or escalating them as needed to ensure guest satisfaction.
- Adhere to health and safety standards, as well as Hoar Cross Hall’s dress code and service guidelines.
- Participate in training sessions to continually enhance your skills and knowledge.
Personal Specification:
Essential:
- Coordinate recruitment processes for the F&B department, including creating job postings and scheduling interviews
- Manage the onboarding process for new starters, conducting inductions and maintaining personnel files.
- Maintain and update departmental records, including the Family Tree/Organisational Chart and compliance documents.
- Track absences, prepare weekly absence reports, and ensure return-to-work interviews are completed.
- Schedule meetings, prepare agendas, and take minutes for management and departmental discussions.
- Oversee training schedules and send updates to F&B Heads of Department (HODs).
- Ensure payroll accuracy by uploading and finalizing F&B payroll in line with deadlines.
- Monitor and report on departmental performance metrics, such as revenue targets and guest feedback scores.
- Respond promptly to guest inquiries and prepare draft responses to complaints for review by HODs.
- Coordinate with internal teams and suppliers to place orders for departmental stock and manage inventory.
- Ensure all documentation is correctly filed and noticeboards display up-to-date information.
- Assist with event setup and liaise with marketing and IT for menu updates and promotional material.
- Maintain strict confidentiality and uphold company standards in all administrative tasks.
Essential:
Strong organisational and administrative skills.
Excellent communication and interpersonal abilities.
Proficiency with Microsoft Office Suite and other relevant software.
Ability to multitask and prioritize effectively in a fast-paced environment.
Attention to detail and a proactive, problem-solving mindset.
Flexibility to adapt to the needs of the business and work occasional evenings or weekends.
Desirable:
Previous experience in an administrative role within hospitality or a related field.
Familiarity with HR or payroll systems (e.g., Harri) and tools like ResDiary and Revinate.
Knowledge of health and safety regulations.
Shift Pattern:
- 24 hours 3 days per week.
- Shifts may include evenings or weekends based on business needs.
- Flexibility required to support team and departmental goals.
Join Our Family:
At Hoar Cross Hall, we say you can't choose your family— but we choose you to be a part of ours. We value every team member, and we're excited to support your growth and development in this dynamic role.