Job Introduction

We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs.

As the Engagement Officer, you will proactively lead co-production across our services by advising on how to create inclusive, person-centred engagement. You’ll identify barriers, recommend improvements, and ensure people we support are equal partners in shaping services. You’ll also champion innovation by highlighting new developments and using feedback to inform service design, staff training, and strategic planning.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Please note: Eden Futures are unable to offer sponsorship for this position

Main Responsibility

Champion inclusive practices to ensure diverse voices are represented and barriers to participation are addressed.
Be willing to undertake further training or development which is deemed essential to fulfilling your role.
Challenge thinking internally and externally where appropriate to enhance the quality of life for service users.
Facilitate co-production activities, such as forums, focus groups, and creative workshops, to involve individuals in shaping policies, practices, and environments
Work collaboratively with internal and external professionals (e.g., Psychology, Psychiatry, ICB, IST/ICATT, CPN, S<, OT, RC, Social Worker, MAYBO Team, Mental Health Lead, Challenging Behaviour Foundation, National Autistic Society) to promote the rights of service users.
Promote and input into the development of a reflective organisational culture that learns from experience and draws on this learning to improve outcomes for service users.
Develop and maintain trusting relationships with people we support, ensuring their views, preferences, and aspirations shape service delivery.
Based on feedback received, act as a guide and advisor to our operational colleagues.
Cultivate the ethos of co-production by involving service users in their care and support
Provide direct line management support to the Expert Partners to: Develop their skills, knowledge, understanding and confidence, ensure they have sufficient opportunities to be engaged in the business and facilitate 1:1 and group supervisions.
Visit services to engage with people supported and enable them to offer direct feedback.
Support staff training on engagement best practices, rights-based approaches, and inclusive communication.

The Ideal Candidate

Essential Experience:

Evidence of professional knowledge acquired through working in a Health or Social Care setting
Knowledge of relevant legislation, guidelines, policies and government-led initiatives in relation to people requiring social care support.
Understanding of supported living and how the support model works and the context in which services sit
Experience of delivering learning and development sessions to staff teams.

Desirable Experience:

Qualification in psychology or related discipline.
Knowledge of National drivers in relation to co-production / engagement
Knowledge of relevant legislation, guidelines, policies and government-led initiatives in relation to people with a mental illness diagnosis
Evidence of continuous professional development
Knowledge of co-production or participatory approaches.
Familiarity with digital engagement tools and platforms.

About the Company

Eden Futures is about enabling people to live fulfilling lives in whatever circumstances people choose. We support people to be as independent as possible to achieve what they want to with their lives.

Our overall aim as an organisation is to provide a high-quality service that empowers Service Users to lead normal lives, and to be the provider of choice.

Our purpose is our people, our culture is Platinum

Eden Futures has been awarded Platinum accreditation by Investors in People – the highest level of recognition an organisation can achieve. To become a Platinum organisation, Investors in People look for more than just performance – they look for purpose, trust, continuous improvement, and a genuine commitment to wellbeing. They look for companies where:

Leadership is people-centric and values-driven
Learning and development are embedded in everyday work
Engagement is measured, acted on, and constantly improved
Values are not just written – they’re lived
Innovation, inclusion, and giving back are part of the culture

We’re proud to say that’s who we are.

At Eden Futures, we often say we’re a true people’s organisation, and this award shows that we truly live up to it. Our people are the heart of our company. This accreditation reflects how we lead, how we support one another, and how we’ve built a culture where every voice matters.

Our organisation is committed to safe and fair recruitment, safeguarding and protecting those we care for and serve. We are an inclusive employer and make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

At Eden Futures we support vulnerable adults and therefore roles that require contact with our service users are exempt from the Rehabilitation of Offenders Act 1974.

The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.

Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website. It’s a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with vulnerable adults.