The Role:
We are seeking a proactive and experienced E-Commerce Internal Operations Executive to oversee warehouse operations and manage our online sales platforms. This is a fast-paced, varied role that is central to our e-commerce operations, requiring excellent organisational, communication, and problem-solving skills.
Key Responsibilities:
- Manage and optimise online sales platforms (Amazon, eBay and TikTok), ensuring product listings, stock levels, and order fulfilment are accurate and efficient.
- Oversee all aspects of warehouse operations: receiving, storage, picking, packing, and shipping.
- Lead and setting performance standards and ensuring smooth daily workflows.
- Monitor inventory levels; conduct regular stock takes and audits.
- Handle customer service enquiries across email, live chat, phone, and marketplace messaging, providing accurate information and professional support.
- Manage returns, damaged goods, and restocking procedures.
- Analyse operational data to inform decision-making and identify areas for improvement.
- Collaborate with logistics and marketing teams to ensure a seamless customer experience.
- Maintain up-to-date knowledge of products and suggest upselling/cross-selling opportunities.
- Ensure online listings are accurate and comply with marketplace standards.
- Assist with Amazon private label operations and advanced PPC campaigns.
Key Requirements:
- Proven experience in warehouse or logistics, preferably in an e-commerce setting.
- Strong understanding of e-commerce platforms (Amazon, eBay and TikTok).
- Proficiency with Amazon private label management and advanced PPC strategies.
- Experience with tools like Keepa, Helium 10, Photoshop, and product sourcing platforms.
- Excellent analytical skills and keen attention to detail.
- Effective communicator with strong problem-solving abilities.
- Self-motivated, entrepreneurial, and able to multitask in a high-pressure environment.
- Bachelor’s degree required.
- Full time 35 hours week
- A minimum of 28 days of paid annual leave per year
Benefits
- Company pension
- Employee discount
- On-site parking
Job Types: Full-time, Permanent
Pay: £30,000.00-£40,000.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
Application deadline: 10/07/2025
Expected start date: 01/09/2025