We’re a fast-growing personalised gift brand specialising in high-volume, made-to-order products across Amazon, Etsy, and Shopify. Our team is passionate about speed, quality, and delighting customers with meaningful items delivered fast.
We’re now hiring a highly organised and proactive eCommerce Operations & Customer Experience Coordinator to act as the bridge between our fulfilment team, customer service channels, and remote creatives/admins.
What You’ll Be Doing
- Coordinate the daily flow of orders from platform to production
- Liaise between customer service, warehouse, and remote teams to resolve issues quickly
- Monitor open orders, prioritise urgent queries, and prevent delays
- Maintain high quality and accuracy standards in order fulfilment
- Use tools like Amazon Seller Central, Etsy, Shopify, and internal systems to investigate and resolve customer issues
- Help document and improve SOPs to support team efficiency
- Assist in workflow monitoring, production tracking, and continuous improvement projects
Ideal Candidate
- 1+ year experience in eCommerce, fulfilment operations, or customer service
- Confident working across platforms like Amazon, Etsy, Shopify, and tracking tools
- Comfortable using Google Sheets, email management tools (e.g. eDesk, Zendesk)
- Strong communicator and problem solver, both written and verbal
- Detail-oriented with a can-do attitude and a passion for improving systems
- Able to thrive in a fast-paced, collaborative environment
Hours & Schedule
- 20–40 hours/week with potential to increase to full-time as role expands
- Flexibility may be required around seasonal peaks (e.g. Christmas, Father’s Day)
Job Types: Full-time, Part-time
Pay: From £13.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Casual dress
- Company pension
Schedule:
- Monday to Friday
Work Location: In person