Dispensary Operations Lead

Pershore Medical Practice
£51,582 - £65,315 a year
Wychavon, England
3 days ago
Job Summary: The Dispensary Operations Lead ensures the smooth running of the dispensary, to include but not limited to, dispensing, staffing, patient liaison and satisfaction, vending machine. Monitor and manage workflow and productivity ensuring all the team follow the dispensary Standard Operating Procedures in every aspect of dispensing. Ensuring targets are met in relation to turnaround for prescription requests and deadlines for Dispensary processes. To lead the Dispensary Team in ensuring that effective friendly and efficient service is provided to patients.

Duties and Responsibilities: Operational Lead Oversee day to day operations and lead the Dispensary team on the ground. Improve organisational processes where necessary (KPI measured in Rx turnaround time, optimum is 3 days) Work to improve quality, productivity and efficiency (KPI measured in Rx turnaround time, optimum is 3 days) Manage the Titan system ensuring it is used to maximum effect. (KPI measured in items dispensed per staff hr) Oversee the vending machine ensuring it is used effectively. Work to maintain and increase numbers using the vending machine.

(KPI measured in items dispensed per week via the machine and patient feedback via annual survey [to be co-ordinated by postholder]). Streamline dispensing processes (KPI measured in Rx turnaround time, optimum is 3 days) Ensure that the Dispensary area is kept in a tidy and orderly fashion ensuring optimum workflow and efficiency of work processes. Clinical & Regulatory Compliance Ensure all dispensing activities comply with NHS, DSQS and CQC standards. Support clinical governance & DSQS by updating, implementing and monitoring standard operating procedures (SOPs).

Work closely with GPs, pharmacists, and clinical staff to support safe prescribing and dispensing practices. Shared responsibility with Dispensary Finance & Profitability Lead and Clinical Pharmacist for successful and timely completion of DSQS annual submission. (KPI measured by DSQS submission feedback & payment). Team Leadership and Development Lead and motivate the team (KPI measured by feedback in team appraisals) Provide supervision, mentorship, and performance management of dispensary staff.

Coordinate training and development activities to maintain a skilled and compliant workforce. Foster a positive and collaborative working environment. Prepare, oversee and monitor staff rota schedule ensuring staff follow and meet allocated workstations and work targets (KPI measured in oversight of rota & review of Titan work productivity reports) Develop the team to reach their full potential (KPI measured by feedback in team appraisals) Work with the Assistant Manager/Operations Manager in all staff matters including but not limited to staff recruitment, staff training and appraisals. Patient care and services Promote a high standard of patient service, including timely dispensing and clear communication.(KPI measured by patient feedback & patient complaint numbers) Handle patient queries and complaints professionally and empathetically.

Ensure confidentiality and data protection protocols are always followed.
Apply
Other Job Recommendations:

Dispensary Assistant with Sales Duties

Gordons Chemists
Northern Ireland
£24,420 - £28,209 a year
  • Assist on the medicines counter when required
  • Stock maintenance
  • Retail duties as and when required...
1 week ago

Dispensary Assistant

Peak Pharmacy
Malvern Hills, England
  • Provide expert health and medicine advice, appropriate to...
  • Support branch operations, including administrative duties,...
6 days ago

Operations Support Administrator

Merit Office Installations Limited
Kent, England
  • Liaise with clients regarding future works, job bookings and...
  • Liaise with Site staff regarding their deployment...
1 week ago

Part time Farm Operations Lead

edibl: the edible insect company
Norwich, England
  • Run daily operations and ensure adherence to processes and...
  • Monitor colony health and productivity...
5 days ago

Operations Administrator

J Taylor Roofing Services Ltd
West Lothian, Scotland
  • Schedule and coordinate jobs with customers, contractors,...
  • Handle all inbound and outbound calls and email...
2 days ago

Airport Operations Assistant

ACS Flight Training
Perth, Scotland
£24,420 - £27,946 a year
  • Promote a smart and professional image to our customers at...
  • Re-fuelling of company and visiting aircraft...
1 week ago

Maintenance Operations Stores Contact

BT Group
Derbyshire, England
£24,420 - £26,439 a year
  • Liaising with the Maintenance Operations Manager and S&W...
  • Liaising directly with other departments within the company,...
2 weeks ago

Pilot Operations Lead

Lonza
Slough, England
£54,552 - £69,075 a year
  • Maintain oversight of quality, safety, commercial business...
  • Proven experience and understanding of technical operations...
1 week ago

Deputy PWP Team Lead

Somerset NHS Foundation Trust
Wells, England
£47,810 - £54,710 a year
Support the Lead PWP in all aspects of leading the Step 2 team, with a particular focus on line management of Senior PWPs. Provide...
2 weeks ago

Operations Assistant

LC International ltd
Kent, England
£25,000 - £28,000 a year
  • Assist in the planning and coordination of daily workshop,...
  • Track and manage work orders, job cards, and service...
1 week ago