Kelly Group is currently looking to recruit the very best talent and have a unique opportunity for Dispatch Coordinators to optimise the working day of the Field Engineers to achieve the daily delivery of customer service in line with the agreed SLA’s and by maximising the efficiency of the service delivery, ensure they are achieved in a safe, efficient and customer focused manner.
Responsibilities:
- Support the field teams achieving installations in line with the SLA’s through effective planning & scheduling.
- Ensure compliance to standards and processes through regular debrief process with field service engineers.
- Organise engineer’s activities to ensure the assignment, issue and ongoing monitoring of work occurs as efficiently as possible.
- Monitor and move work between operatives to achieve maximum optimisation.
- Maintain contact with engineers throughout the day, ensuring any failed installs are accounted for.
- Avoid potential work failures by liaison with client customers
- Develop effective relationships with Area Managers ensuring an effective service to both internal and external customers.
- Answer and action any queries or requests received from the client.
- To ensure the accurate completion of all documentation required to report field service performance. Provide relevant reports as requested.
- Ensure all jobs are accounted for and closed by the end of the day
- Updating and housekeeping of an internet based client system
- Promote H&S standards ensuring compliance with statutory and company requirements.
You will have the following qualifications and be able to prove experience and competence:
- Strong communication skills, both written & oral.
- Ability to plan own time effectively with self-motivation and to work on own initiative, prioritising workloads.
- Able to demonstrate process driven outcomes.
- Able to demonstrate a strong customer service focus, setting the expectations for the team.
- Numerate and literate, ability to interpret data and report outputs and actions accurately.
- Strong interpersonal skills, ability to build effective working relationships.
- Ability to work as a team member, promote team spirit and share ideas.
- Good organisation and time management skills.
- The ability to work without supervision.
- The ability to remain calm under pressure and maintain high standards at all times.
- Understanding of Microsoft office i.e. Excel, Word etc.
- The ability to multitask, to a high standard with exceptional attention to detail
- Flexible with working hours
- Experience working in a similar role would be advantageous
What’s on offer for successful candidates?
- Competitive PAYE Salary
- 20 days’ holiday plus statutory bank holidays
- Company Pension scheme
- Cycle to work scheme
- Excellent career progression opportunities
About Kelly Group:
Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 35 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally.
Working across several industries including telecommunications, rail, metro, highways and fleet, Kelly Group operate nationally with 40+ operational centres and deliver a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group deliver a ‘one-stop solution’ to meet the needs of our clients and delight their customers.
As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles and tools they need to deliver excellence. With a workforce of circa 3500, 40+ national operational centres, 4 training hubs and a fleet of over 2500 vehicles, Kelly Group are committed to developing an excellent team, a fair culture and a safe working environment.
If you feel you have the required experience and want to further your career with a long standing communications contractor, please apply.