Join Our Exclusive Team at Zental
Position: Dental Receptionist
Location: Cricklewood
Schedule: Full-time | Monday – Friday + (minimum) 1 Saturday per month
At Zental, we strive to provide a premium and comprehensive dental experience for all our patients. Our high-end boutique practice in Cricklewood is a perfect blend of quality dental care and patient-centred service. We focus on every small detail and aim to deliver a quality customer service experience. We ensure that each patient is treated with the utmost care and attention in a serene and elegant environment.
Dental Receptionist
We're seeking a professional and personable individual with a strong background in premium dental customer service to serve as the first point of contact for our patients and support the smooth day-to-day operation of our boutique practice. You'll play a key role in creating a welcoming environment while ensuring an exceptional front-of-house experience.
Why Join Zental?
Work in a modern, holistic-focused practice with a luxury feel.
Be part of a growing, innovative brand with real development opportunities.
Enjoy staff discounts and access to external training and certifications.
Join a collaborative team that values excellence and attention to detail.
Your Role
As a Dental Receptionist, you'll be the face of the practice—ensuring smooth front-of-house operations while delivering a high-quality, personalised patient experience. From managing daily appointments and patient communications to supporting the clinical team, you'll help create a seamless and welcoming journey for every patient.
You will also support the dental lab with the coordination and management of cases to ensure a smooth patient journey throughout treatment.
Key responsibilities include:
Delivering a first-class patient experience, ensuring all customers feel valued.
Managing all aspects of Front of House duties, including but not limited to handling patient enquiries both in person and over the phone, appointment scheduling, taking payments, invoice management, management of treatment plans, supporting customer service journey and team, and ensuring that patients proceed with the required treatment including discussing finance options.
Serving as a liaison between patients and the clinical team, ensuring flawless communication in all areas.
Handling transactions and payments, maintaining discretion and adherence to practice policies.
Overseeing practice logistics, including supplies and coordinating deliveries.
Gathering and sharing patient feedback to ensure the highest standards of service are provided at all times.
Essential requirements:
A passion for delivering exceptional, personalised service to every patient.
Past experience in premium/luxury customer service, hospitality, or healthcare settings.
Impeccable organisational skills with the ability to manage multiple tasks efficiently.
Exceptional communication skills, both written and spoken.
A proactive approach, anticipating needs and providing thoughtful solutions.
Proficiency in IT, including Microsoft Excel and practice management software.
A professional, warm, and confident demeanour.
Preferable requirements:
University degree or equivalent qualification
Previous experience in Dental and/or Healthcare
Growth Opportunities
At Zental, we value and invest in the development of our team. As part of our growing practice, you will have opportunities for career advancement and the chance to explore numerous roles in a growing business. You will also be exposed to leading-edge dental technologies and the latest industry advancements, helping you build a long-term career with us.
Ready to Join the Premium Holistic Experience?
If you're ready to elevate your career in a prestigious, forward-thinking environment and make a lasting impact, we would love to hear from you.