Twoth Dental & Facial Aesthetics is a high end, private clinic in St John's Wood providing dental and facial aesthetics treatments. Our services include general, cosmetic dentistry & facial enhancement by a highly experienced, dynamic team.
Patient care, a 5 star customer experience and the well being of our patients and team members is our priority. Kindness, respect and honesty is paramount to our culture. We care for our team members and our patients as though they are our family.
This is a brilliant opportunity for a kind and caring from of house receptionist who has a passion for prioritising patients and their journey at the clinic. We are looking for an experienced, happy, warm, reliable and motivated individual who is responsible for the wellbeing of all patients with the ability to work alongside all team members and deal with patients with utmost professionalism. We are a 5 treatment room clinic focused on general, cosmetic dentistry and facial aesthetics located in the beautiful area of St John's Wood.
Job Overview
Requirements
- Excellent communication skills
- Excellent administrative and organisational skills
- Accuracy and good attention to detail
- Ability to multitask and manage heavy workloads in busy workplace
- Ability to stay calm and tactful under pressure
- Fluent in Microsoft office including Word, Excel and PowerPoint.
- Ability to manage time and priorities workload
- Reliable and dependable
- Punctual and very well presented
- Kind and happy
- Has emotional awareness to everyone around you
- Confident and composed
- Works alongside treatment coordinators and manager
The main duties involved but not restricted to:
- Greet all patients with a warm welcome and serve them refreshments
- Liase with all team members & clinicians
- Answer the telephone in a positive, efficient and friendly manner
- Manage practice email, take online chats
- Receive and deal with patients and visitors in a pleasant and prompt manner
- Notify dentists/hygienists of patients’ arrivals
- Schedule patient appointments in accordance with the practice policies
- Keep records of all appointments and remind patients of their appointments as required
- Prepare patient records and day sheets for each dentist and hygienist
- Collect and record patient payments and pursue any debts in accordance with the practice payments policy
- Follow computer procedures to ensure that patient records are properly maintained on our software
- Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out
- Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
- Prepare daily, weekly, monthly cashing up reports and KPI’s
- Keep the office, patient’s toilet and reception area always tidy and welcoming
- Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal
- Any other duties which may be requested by the practice owner or practice manager from time to time
- Looking presentable and representing the brand in an elegant way at all times
- Career pathway for future positions available
- To have knowledge of dental and facial aesthetics procedures is essential but not a must. Customer service and being helpful is key
- Understanding a 5* patient journey and what it means for a patient to enter and leave the clinic feeling looked after and satisfied.
- To listen, respond and act appropriately with staff members and patients
Job Types: Full-time, Permanent
Pay: From £26,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
Schedule:
- 8 hour shift
Experience:
- dental and facial aesthetics : 1 year (required)
Work Location: In person