Role: Customs Administrator
Contract: Permanent
Hours: M/F 0800 - 1700
Location: Northampton, NN4
Why work for DACHSER?
We’re a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running – today and tomorrow. DACHSER is a diverse, innovative and energetic workplace where everyone's ideas are always welcomed and considered. We strive to keep the family sentiment running through the business which creates an exciting, ambitious and supportive work ethic. Whether you are looking at opportunities in operations, as part of our Regional Office or support teams, we offer a competitive salary and a range of benefits.
Pension Contribution
22 Days Holiday + Bank Holidays – Steady increments leading to 27 days after 5 years completed service.
Employee Assistance Programme
Discount Platform
Life Assurance Benefit
Cycle To Work Scheme
Purpose Of The Role:
The completion of Customs formalities. Optimising the service level for customers regarding customs activities by employing both proactive and reactive approaches, while adhering to and complying with company and external authority requirements and legislation.
Key Responsibilities:
- Coordinate with internal and external customers to gather necessary information for completing Customs Representation Authorization and customs declarations before shipping.
- Review customer documentation to ensure all required data, such as EORI, VAT numbers, legal entities, customs procedures, and other applicable formalities, are present before starting customs clearance.
- Proactively preventing and investigating patterns to resolve queries and avoid trailers being diverted to an Inland Border Facility (IBF).
- Reducing transit times and customs debt to ensure that Dachser’s Transit Guarantee is not compromised. Promptly submit Transit Arrivals to Customs.
- Identify and amend uncleared entries in a timely manner.
- Resolve issues by collaborating with customers and relevant teams via email and telephone.
- Communicate proactively with the Team Leader to ensure any issues or potential issues are known within the team.
- Maintain meticulous attention to detail of electronic data at all times.
- Adhere to standard operating procedures for Customs and AEO processes.
- Uphold Dachser values in your daily work ethic.
- Efficiently manage personal and group email boxes. This is a multi-disciplinary role, and the tasks could vary day to day.
The ideal candidate will have:
- Experience of complying with internal SLAs
- Excellent communication skills – with the ability to communicate verbally and in writing
- An awareness of European geography Influence and impact people across all levels in the Organisation
- Ability to listen to others and understand the situation from their perspective
- Excellent problem solving and analysis skills
- Mathematical and computer literacy
- Attention to detail and high levels of accuracy
- Skilled in adapting their style and language to suit the customer, department or level that they are dealing with
- A high customer service orientation with a passion for delivering quality
- Highly adaptable
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Work Location: In person