With offices in the UK, USA and South Africa, we are a growing Travel Management Company specialising in the charity, academic and not-for-profit sectors, and we are proud and passionate about what we do.
We are looking for a German Helpdesk Support Executive to join our Online Team on a 3 month Fixed Term Contract, to provide outstanding customer service and helpdesk support to our clients. Carrying out tasks to help streamline and improve existing and new business processes by working closely with our Product team to ensure accurate completion and processing of bookings made online. Some of the key tasks will include:
Providing technical support to customers via the Helpdesk, Phone and Chat channels
Advising on issues related to processes and escalating more complex tasks to relevant second level teams
Conducting system/technical training with new customers, advising how to complete bookings and troubleshooting where applicable.
Quality checking online reservations, including web fares, scheduled carriers, rail bookings and hotel bookings
Fulfilling all reservations in our internal booking management system
Providing feedback to Product Team following new software releases
Job requirements:
Professional, polite and welcoming telephone presence
Excellent written and verbal communication skills in both English and German
Demonstrable self-motivation and personal discipline
Ability to achieve targets and meet deadlines
Willingness to learn and develop
Preferable GDS experience (training will be provided)
In return you’ll receive some fantastic benefits:
Salary up to £26.4k plus OTE bonus £750 per annum
Excellent opportunities for progression in a fast-growing company
31.5 days holiday (inclusive of bank holidays), rising to 32.5 days after 12 months of service
Healthcare Cash Plan
Pension
Life Assurance
Season ticket loan
Discounted staff travel
Cycle to Work Scheme
Reward scheme and benefits platform
Sick pay entitlement from first day of employment
Enhanced maternity and paternity leave
If you are interested in the Helpdesk Support Executive role and meet the criteria above, please get in touch with us. This is a UK-based hybrid role (3 days in the office), the working hours are Monday – Friday 8.45 am to 5.30 pm
Welcome to Diversity Travel – We are a successful travel management company for the charity and academic communities. We are passionate about developing our people, creating dynamic partnerships with our customers and providing responsible travel solutions. We invite you to visit our company LinkedIn page https://www.linkedin.com/company/diversity-travel/ to learn more about us and what we do.
PASSIONATE - We’re driven to help make the world a better place, creating dynamic partnerships with our customers and an environment for our people to thrive.
BOLD - We embrace innovation and challenge the status quo to deliver outstanding results.
MINDFUL - We prioritise sustainability, ethical practices, and responsible travel, ensuring that our service leave a positive and lasting impression.
Job Type: Full-time
Pay: Up to £27,150.00 per year
Additional pay:
- Bonus scheme
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Referral programme
Schedule:
- Day shift
- Every weekend
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Manchester M1 4LF