Established in 1993, Tristel is a global infection prevention business, headquartered in Cambridgeshire, UK. We have subsidiaries in the Netherlands, Belgium, France, Spain, Germany, Switzerland, Poland, Italy, China, Hong Kong, Malaysia, Australia, New Zealand, and the United States.
It is the objective of the Customer Services Team to ensure effective communication between the company and its customers, delivery of product and effective feedback from the customer with respect to complaints.
The Customer Services Team has the responsibility and authority to carry out day-to-day order administration and customer service activities.
The Customer Services Team has the responsibility to refer incidents, which may require vigilance reporting to the Quality Team and Senior Management.
Responsibilities:
To provide excellent customer service with a high standard of communication and care to the customer via email, telephone or face to face (if applicable) and to ensure the needs of the customer are being satisfied.
The Customer Service Team will work with other members of the company to ensure these objectives are met.
- Answer telephone calls, emails and provide help and advice to customers
- Process National and International orders and all accompanying paperwork
- Set up customer accounts
- Invoice & calculate Daily Sales
- Monitor stock levels
- Help print & collate marketing material
- Take card payments
- Raise returns and issue credit notes to customers
- Raise customer complaints and be the point of contact for the customer
- Ensure customers are fully up-to-date of any delays/ short fall of products on orders
- Create price list change requests and create and distribute customer price lists
- Coordinate with Tristel Subsidiaries and Distributors
Requirements:
- Communication (the ability to liaise with all colleagues and customers at every level)
- Organisation (the ability to keep accurate records of documentation and discussions of correspondence with customers and colleagues)
- Competence (the ability to learn about company products, services and keep up to date with changes, the ability to monitor and reply to customer emails effectively and efficiently)
- Humility (the ability to listen, admit mistakes, have empathy)
- Teamwork and Collaboration (the ability to work with colleagues to achieve a common goal or to complete a task in the most effective and efficient way).
- Professionalism and strong work ethic
Qualifications:
GCSE or equivalent grade A-C in English, Maths and Science is preferred
Job Types: Full-time, Permanent
Pay: From £27,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Application question(s):
- Are you currently working on a Visa in the UK?
- Do you require sponsorship to work in the UK?
Work Location: In person