Customer Service Advisor - Work from Home - Perth or Glasgow
- £12.48 an hour
- Ongoing contract with the opportunity to be made permanent after 3 months
- Weekly pay
- You will receive full training for this remote working role and all equipment required
- You just need wifi and a quiet space to work (a chair and desk set up)
- Must be fully flexible to be considered for the role
Hours:
- Working 37-40hrs per week Monday - Sunday (off 2 weekends a month)
- Shifts fall within the hours of 8am - 8pm Monday - Friday (8hr shifts)
- Shifts fall between the hours of 8am - 6pm on Saturday - Sunday
The role of Customer Service Advisor - Home Working:
- Inbound customer service relating to maintenance queries and emergency calls
- Logging customer notes on the systems
- Taking call out payments over the telephone where required
- Complaint handling where required
- Taking full ownership of a call, ensuring the customer receives the highest levels of customer service
The ideal Customer Service Advisor - Home Working:
- Excellent IT skills, you will be required to navigate several systems
- Customer service skills
- Listening skills
- Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with
Essential: wifi and a work station set up at home to be successful in this role.