Customer Service Advisor – Full Time
Monday to Friday and every other Saturday morning
We are looking for an experienced Customer Service Advisor. Reporting to the Service Manager and working closely with the Workshop Controller, you will be responsible for managing the customer and their vehicle during their visit and provide high quality and efficient service whilst maximising efficiency and profitability of the service department.
We need someone who is quick thinking and able to work under pressure. You will be driven, focused and possess exceptional organisational, IT and administration skills, with the ability to achieve daily targets. You will also be trained in the workshop controller role in order that you can cover this position for holidays and sickness.
Ideally you will have experience in a similar Service Advisor role in a franchised dealership, although full training will be given for the right candidate.
Key Tasks
- Offer excellent customer service and manage customer interactions face to face, by telephone or online
- Develop and maintain professional working relationships with company colleagues and suppliers
- Ensure the customer database and paperwork is updated and accurate
- Manage the after sales diary for maximum efficiency and customer satisfaction
- Take payments and invoice for work performed
- Contribute to a departmental profit by maximising all opportunities to promote additional products and services
What we can offer you?
- Family run business
- A fantastic annual loyalty and merit scheme
- Manufacturer Approved Training Accreditation – with financial rewards
- Free pool and gym membership at the Washington Central Hotel, Workington
- Company events and 3, 5 and 10 year club
- Discounted staff rates for vehicle repair and maintenance
- Discounted food at the Washington Central Hotel and Trout Hotel
Job Type: Full-time
Pay: £27,000.00-£29,000.00 per year
Additional pay:
- Bonus scheme
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
Reference ID: July 2025