Customer Service Apprentice Required Urgently!
Location: Daventry Area, NN11
Salary negotiable - £14,722.50 to £24,570 p/a
Full Time Hours - Monday to Friday
THE OPPORTUNITY
Start your career with a Customer Service Representative Apprenticeship at a global investment firm. You'll handle client enquiries, resolve issues, and support onboarding, while developing communication, problem-solving, and service skills with clear routes for long-term progression. Apply now to start your career within a professional team!
ROLES & RESPONSIBILITIES
Your duties will include:
- Respond promptly to customer inquiries via the most appropriate format to deliver excellent customer service.
- Provide accurate information and client products and services, policies, and procedures.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
- Process orders, forms, applications, and requests.
- Maintain detailed and accurate customer records in the CRM/WMS system.
- Collaborate with other departments to address customer needs and escalate complex issues when necessary.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Maintain the inquiry inbox to agreed service levels ensuring contact and resolutions times are adhered.
- Identify and report trends in customer feedback to improve services and processes.
- Participate in training and development programs to stay updated on company products and services.
- Contribute to a positive team environment and support team members as needed.
- Support client onboarding process as required from time to time.
Job Types: Full-time, Permanent, Apprenticeship
Pay: £14,722.50-£24,570.00 per year
Benefits:
- Free parking
- On-site parking
- Transport links
Ability to commute/relocate:
- Daventry NN11: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Work authorisation:
- United Kingdom (required)
Location:
- Daventry NN11 (preferred)
Work Location: In person
Application deadline: 24/07/2025
Reference ID: JD/1707/NN11
Expected start date: 28/07/2025