About us
Sigma is a family-owned and family-run business, which has been serving Independent Pharmacies, Dispensing Doctors, and Hospitals for over 40 years. Being one of the largest independent pharmacy wholesalers in the UK meeting the independent needs of customers is at our heart.
We are growing a new division and are looking to recruit a Customer Service Advisor who will provide support to our existing customers and suppliers.
The role:
The ideal candidate for this position is someone who can provide a high standard of customer service and will be responsible for building relationships with customers by processing electronic orders, taking incoming calls or responding to emails and handling queries or complaints in a professional and timely manner.
Key Tasks
- Processing of orders and execution of the life-cycle of orders including Northern Ireland
- Providing order confirmation and out of stock information to customers
- Respond to inbound customer enquiries in a professional, prompt and courteous manner
- Investigate queries and provide reliable information and advice to fully resolve the query, keeping customers up to date with the progress where necessary
- Liaising with logistics companies regarding the delivery of orders
- Process customer claims whilst adhering to Sigma’s standard operating procedures and keeping customers informed
- Maintain up to data customer contract pricing within Sigma’s ERP
- Opening of new and maintenance of existing accounts, in co-ordination with the Quality department
- Sales reports and customer account administration
- Maintain high levels of customer service while dealing with requests and use the IT systems provided.
- Work with the team and manager to ensure that business needs are met on a daily basis.
- Cross-departmental communication to provide information to customers to resolve their queries
- Assisting and supporting all new staff until they are fully competent in company processes and procedures.
- Fully understand all internal and external legislation relevant to the role, especially MHRA regulations and Good Distribution Practice.
- Familiarise with and follow the company’s standard operating procedures
Key Skills
· Excellent verbal and written communication skills
· Motivated and practical individual
· Organisational and problem-solving skills
· Work well in a team environment
· The ability to work under pressure and to deadlines
· Microsoft Outlook, Word, Excel
· Experience in a sales / customer service environment
Job Types: Full-time, Permanent
Pay: Up to £25,000.00 per year
Benefits:
- Bereavement leave
- Canteen
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Store discount
Work Location: In person