Customer Service Advisor
Walthamstow
Are you ready to be part of a forward-thinking company that prioritises its people and their professional growth?
Trading since 1945, HRP is one of the longest established refrigeration and air conditioning wholesalers in the UK.
HRP has a strong pre and after sales support for an impressive portfolio of products. All products are available locally from a national network of 17 branches.
We have a vacancy for a Customer Service Advisor at our Walthamstow branch.
What does the role involve?
As a Customer Service Advisor, you’ll be the first point of contact for our customers, providing fast and efficient responses to sales enquiries, resolving queries, and ensuring every customer experience is seamless. You’ll also contribute to building lasting customer loyalty while supporting the team with sales and trade counter responsibilities.
What we’re looking for:
- A flexible, team-oriented individual with a passion for delivering exceptional service.
- Strong communication skills, with a professional telephone manner.
- Confidence using computers and managing customer orders across a diverse product range.
- Relevant experience in customer service or sales is an advantage but not essential—full training will be provided.
Why join HRP?
We invest in our people and provide a welcoming and supportive environment. You’ll receive comprehensive training on our products and services to help you succeed in your role.
The Details:
- Hours: 42.5 hours per week (Monday to Friday, 7:30am to 5:00pm)
- Location: Walthamstow branch
- Salary: £27,636 + £3,600 location allowance
- Holidays: 25 days plus all bank holidays, increasing by 1 day annually (up to 30 days).
- BENEFITS
- Company pension
- Life assurance
- Employee Assistance Programme
- Bike to Work Scheme
- Equal Opportunity Employer: We welcome applications from all qualified individuals.
How to Apply:
Send us your CV, along with a short cover letter detailing how your experience and skills make you the perfect fit for this role.
We look forward to hearing from you!
Job Types: Full-time, Permanent
Pay: £27,636.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
Work Location: In person