Have you ever fallen victim to fraudulent activity on your account? Experienced that heart stopping moment, the feeling in the pit of your stomach when you see unexpected activity on your statement?
NatWest Group are looking for customer focused and self-motivated individuals to join their Manchester team in the fight to protect customers like you and your family from financial harm. You can make a difference!
Initially a 12 month temporary assignment with the potential to extend or become permanent, this is an excellent opportunity to make a positive impact in customers lives by identifying and stopping fraudulent activity. Not only can you finish the day knowing you have made a real difference, but you will also be generously compensated for the work you do -
- Standard Pay Rate: £14.29 per hour; plus, shift allowance payments for working outside core business hours (up to £18.26 p/hr for some shifts).
- Start date: 29th September 2025
- Location: 1 Spinningfields Square, Manchester, M3 3AP
- You will work 35 hours over 5 days between the hours of 8am and 10:00pm, Monday to Sunday and will include some bank holidays. We will discuss your hours in more detail at interview stage.
- First class training provided – 6-8 weeks classroom based before moving to the academy where you will be taking calls. Once you are up to speed and consistently achieving the required performance levels, you will be considered for hybrid working where you will be required to be in the office 6 days a month and can work from home the rest of the time.
Key responsibilities:
- You will be utilising high-risk identification strategies to detect fraudsters and protect genuine customers from becoming victims of financial crime. That way you can help NatWest’s customers remain safe.
- You will be investigating and analysing queries accurately and raising them with relevant internal and external parties without delay, escalating where appropriate.
- You will be actively participating in initiatives to improve customer service, processes and procedures.
The skills you will need:
- Previous customer service and telephony experience
- Ability to work in an extremely fast-paced environment whilst managing phone calls with the customers to reach a solution
- Excellent written and verbal communication skills
- Excellent attention to detail with the ability to quickly assess information and multi-task
- Strong IT Competency (Microsoft office and data entry) – will be operating across multiple systems and screens whilst on calls with customers
- Ability to work well within a team
Benefits:
- Free access to UnMind – a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.
- Access to a benefits scheme giving you access to discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services.
Job Type: Temporary
Contract length: 12 months
Pay: £14.29 per hour
Expected hours: 35 per week
Benefits:
- Canteen
- Casual dress
Work Location: In person