Do you enjoy helping customers over the phone? Can you write helpful emails? Are you comfortable with arithmetic, problem-solving, and multi-tasking? Do you have genuine empathy for people experiencing difficulties? Are you organised and follow things through to conclusion?
Roseway Labs offers a fast-paced working environment in a fast-growing pharmacy that works with private doctors to provide medication to their patients. We are looking for a highly organised individual with excellent problem-solving and relationship-building skills to answer patient queries and ensure that our customers receive the service they deserve.
Our customer service team is core to the business and the successful candidate will find that they quickly become knowledgeable about our medications and the world of private medicine.
In this challenging but rewarding role, our communication channels are phone, email and Slack.
There is no face-to-face customer service involved and we are not open to the public, however, the role is fully office-based. Our aim is to delight all our customers and resolve any issues that may occur.
Key areas of responsibility include:
- Reply to and resolve customer enquiries, whether by phone, email or Slack, gathering information as needed
- Sympathetically resolve customer problems and deliver reassuring solutions
- Proactively call customers in order to expedite communication
- Build trusted relationships with customers and maintain regular dialogue
- Input prescription data into the dispensing system, as necessary
- Support clinics using the eRoseway prescribing portal and troubleshoot where necessary
As well as having strong organisation skills and the ability to quickly build relationships, the successful candidate will be tenacious, numerate, solve problems, and have excellent written and spoken English.
Desirable Criteria:
· Past experience in pharmacy and an interest in health, wellness and medicine are desired.
· Experience in a call center or in a query-based email role.
· Account managing experience – following up the customer journey from placing/ taking the order, queries, and ensuring they have received medication
· At least 3 years of customer service experience
· Organisation, great time management skills, super writing skills , excellent phone skills and resilient when working in a fast-paced atmosphere
Job Types: Full-time, Permanent
Pay: From £27,500.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free flu jabs
Ability to commute/relocate:
- London EC2A: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- Pharmacy: 1 year (preferred)
- Customer service: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person