Job Overview
We are seeking a dedicated and detail-oriented Customer Service Administrator to join our team. The ideal candidate will play a crucial role in ensuring smooth operations by managing customer inquiries, processing orders, and providing exceptional service. This position requires strong communication skills as well as the ability to analyse customer needs.
This role is for a fixed term contract until the end of November. There may be a potential to go permanent at the end of the contract, depending on the needs of the business at the time and if the candidate is the right fit for the team.
We will need someone to be immediately available for this position.
Responsibilities
- Respond to customer inquiries via phone and email, providing accurate information and assistance.
- Process orders efficiently while ensuring data entry is completed with high accuracy.
- Communicate effectively with customers to understand their needs and recommend appropriate services.
- Maintain organised records of customer interactions and transactions.
- Collaborate with team members to resolve issues and improve service delivery.
- Analyse customer feedback to identify areas for improvement in service quality.
Qualifications
- Strong phone etiquette with the ability to communicate clearly and professionally.
- Experience in data entry with a keen eye for detail.
- Previous experience in a customer service or administrative role is an advantage.
- Ability to analyse information and make informed decisions based on customer needs.
- Excellent organisational skills with the capability to manage multiple tasks simultaneously.
Please note, this is an admin / office based Customer Service role that will be answering phones and emails - Retail or In-Store experience is not applicable.
Join us as a Customer Service Administrator and contribute to our commitment to delivering outstanding service while developing your skills in a supportive environment.
Job Types: Full-time, Fixed term contract
Contract length: 5 months
Pay: £25,116.00 per year
Benefits:
- Additional leave
- Free parking
- On-site parking
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: CSALP