CQC Compliance Administrator (Care Quality Commission)

Do you have knowledge of Care Quality Commission (CQC) compliance practices?

The Clinical Governance Compliance Administrator is a critical role facilitating completion of a range of safety, data management and quality improvement tasks to ensure that our clinic is providing effective and responsive care. Ensuring that our clinic meets key audit and regulatory requirements and support all aspects of CQC compliance.

The Chiltern Medical Clinic is a private dermatology and laser surgery clinic.

Our clinic is located in the beautiful village of Goring on Thames.

We are a successful and growing clinic specialising in non-invasive and minimally invasive procedures. We have an excellent reputation and provide outstanding patient care.

Our ethos is to offer the highest quality treatments and a five-star customer service in a warm, friendly, relaxed environment.

Main Responsibilities and Duties

· Ensuring the Business is well prepared for regulatory inspections - gathering pre-inspection paperwork, facilitating visit preparation, communication with Inspectors and post-inspection follow up information.

· Assisting in the establishment\implementation of goals, objectives, policies, procedures, and systems for all operational areas of the clinic

· Keeping all CQC (Care Quality Commission) policies and procedures up to date

· Ensure all data safety risks to the business are minimised through good management and active monitoring of incident responses, audit outcomes and trends

· Promote a culture of risk analysis - ensuring they are documented and reviewed

· Ensure legislation and any changes to requirements are monitored and updated

· Support with quality & risk improvement tasks

· Assist with meeting preparation and circulation of minutes/agenda

· Ensure mandatory training is up to date for all staff

· Ensure all colleagues are onboarded, trained, and developed appropriately and have all the required tools to carry out their roles to our high standards

· Understand our mission and objectives, as well as our core values and emulate these, ensuring that colleagues are aware of these too

· Work with the clinical team to ensure clinical audits are carried out

· Participating in the training of all clinic staff

· Planning and coordinating daily work rotas, assignments and operations

· Resolving problems, both administrative and operational and ensuring compliance with regulations and standards

· Ensuring the effective implementation and administration of benefit programs, wage scales, job descriptions, personnel policies and payroll practices

· Negotiation of pricing for supplies and contracts

· Researching and updating treatment prices

· Maintaining the strictest confidentiality

· Performing other duties as assigned

PERFORMANCE REQUIREMENTS

• Knowledge of organisation policies, procedures and systems
• Knowledge of private health care administrative practices
• Knowledge of computer systems and applications
• Knowledge of Care Quality Commission regulations and requirements
• Skill in planning, organising, motivating, delegating and supervising
• Skill in gathering and interpreting data
• Skill in verbal and written communication
• Skill in developing and maintaining effective working relationships with staff, patients, public and external agencies
• Ability to take initiative and to exercise independent judgment, decision-making and problem-solving expertise
• Ability to research and prepare reports or other correspondence as required

Skills:

• Positive disposition and a “can-do” attitude: operations should look to facilitate safely rather than block action and act as a problem solver for the business.
• Completer-finisher: needs to see tasks through to completion.
• Has ability to use all information at their disposal to make assessments of risk and is able to self-manage daily tasks based on importance and urgency.
• Able to build rapport quickly and influence behaviour, and confident to challenge and question.
• Is driven to improve and develop and communicates well with team to understand how to improve efficiencies.
• Able to handle sensitive/business critical data with integrity and discretion.

Job Types: Full-time, Part-time

Pay: From £33,000.00 per year

Expected hours: 40 per week

Benefits:

• Company pension
• Free parking
• On-site parking

Ability to commute/relocate:

• Reading RG8 9AQ: reliably commute or plan to relocate before starting work (required)

Education:

• Diploma of Higher Education (required)

Experience:

• Care Quality Commission: 2 years (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Location:

• Reading RG8 9AQ (required)

Work Location: In person