Full-time Concierge - Ness Walk Hotel, Inverness
Working 5 days from 7
Driving License required
+25 year/s for insurance purposes
Are you passionate about providing a superior level of personalised service by ensuring every need, request and desire of our guests is fulfilled? If so, we have the job for you!
Working in the hospitality industry is like no other. A hotel is a living, breathing place that pulses 24 hrs a day, 365 days a year! We serve passionately and proudly, and we delight in welcoming guests from all over the world to sample our beautiful Highlands of Scotland and the warm hospitality for which we are known. The one common thread that runs through us all at Ness Walk, is we love “people”. We love to be around the constant thrum and buzz of a busy day and happy guests.
An opportunity has arisen to join our friendly Concierge Team here at Ness Walk. We are privately owned which means you are known as a person and not just by a number. How our team are valued and treated is highly important to us. At Ness Walk, part of the Kingsmills Hotel Group we recognise a Happy Team equals Happy Guests. There are no split shifts and you are able to enjoy a happy work/life balance. We do try to ensure you get a long weekend off on a rota basis.
The Position
Do you know Inverness like the back of your hand? Do you want to be the first and last impression our guest receive? And are you passionate about bringing the best of our hotel and the Capital of the Highlands to the discerning guests of our luxurious 5 * Hotel? Then we would love you to join us as Concierge at Ness Walk Hotel.
You will ensure every guest’s stay is enriched by extraordinary local experiences. You’ll be passionate about giving five-star treatment, able to anticipate guests’ every need and exceed expectations and deliver a smooth and efficient arrival and departure service and ensure the best guest journey from a warm welcome to a fond farewell.
A warm and intuitive people person and experienced concierge, you will thrive working in a team, communicating with colleagues with confidence and sensitivity, supporting the Head Concierge and colleagues in the smooth running of the department to give guests the warmest welcome.
Naturally, you will be a guest service focused individual and passionate about delivering world class hospitality to all our guests.
Ultimately, your insight, commitment and pride in your work will make you an integral part of the Kingsmills Hotel Group family.
Why join us?
Benefits of working for Kingsmills
- Share of Gratuities.
- Meals on shift are provided free of charge
- Uniform provided
- Free nearby car parking
- Access to discount for Accommodation
- Complimentary use of Leisure Club Facilities at Kingsmills Hotel
- Discount in Food & Beverage at Kingsmills and Ness Walk
- Discount in our Spa for treatments
- Online Training Platform
- Staff events such as Christmas Parties including one for associates children.
- Referral Programme
- Free transport if residing in Inverness area starting before 7am and finishing after 11pm.
- £12.36 per hour paid last working day of the month.
If you believe you are the right person for this position then please send your CV . Please do not apply if you do not have the necessary skill set we are looking for. This position is live out only. You must have a clean driving licence.
By applying for this position, you consent to the collection, use and disclosure of your personal data to Kingsmills Hotel Group and all relevant third parties for the purpose of processing your application for this job position. You understand and acknowledge that your personal data will be processed in accordance with our Data Protection Policy.
Job Types: Full-time, Permanent
Pay: £12.36 per hour
Benefits:
- Canteen
- Discounted or free food
- Employee discount
- Gym membership
- Referral programme
Work Location: In person