Job Overview
The Whiteley Homes Trust, “the Trust,” is a charity that manages Whiteley Village in Surrey. The purpose of the charity is to provide homes for older people of limited means from all over the country. Founded over a hundred years ago in Walton on Thames, Surrey, the Village is located in 225 acres of beautiful grounds and is a very special place to live and work.
Working in our Clubhouse Community Café enhances the service we provide, adding extra value to our offerings. You will engage with customers, support daily operations, and help create a welcoming environment. This role offers the opportunity to build strong relationships not just with Whiteley Village residents, but with the wider community, while delivering excellent customer service and contributing to the development of future community services within the village as a charity.
The Café Team Members play a vital role in delivering a welcoming, efficient, and high-quality service experience to all customers. This position supports daily café operations, food and beverage preparation, hygiene standards, and customer engagement, while upholding the values and policies of the Trust.
Benefits of working at Whiteley Village
33 days’ annual leave (inclusive of Bank Holidays), increasing by one day per year of service, up to a maximum of 36 days (pro rata for part time)
Plus an extra day per year (trust day) for William Whiteley's birthday
Pension scheme
Eye Care vouchers
Company Sick pay
Blue Light Discount
Life Assurance
Employee Assistance Programme
Free car parking on site
Responsibilities
Daily Management
- Help to serve, tidy, assist with hot and cold food, drink levels and service
- Making coffees, teas and if needed assist with bakery items
- Pricing boards and updating if Supervisor has briefed this in on the morning shift
- Keep stock room clear and tidy
- Top up of all stock if running low
- Inform the Supervisor or Manager if items are running low and need replenishing
- Take orders from customers in a friendly manner
- Clear of rubbish if needed
- Washing up and dishwasher duties throughout the day
- Ensure all tables inside the café and outside are clear of empty cups/ glasses/ plates and rubbish
Customer Service
- Warmly greet customers and assist with their orders
- Serve food, beverages, and alcohol with professionalism and courtesy
- Check on customer satisfaction and bid them farewell
- Handle customer inquiries and resolve any concerns promptly
Food Preparation
- Support in preparing food and drinks following established Café products, recipes and standards *if required
- Ensure presentation and quality align with café expectations
Hygiene and Cleanliness
- Maintain a clean and inviting café space, including tables, counters, and kitchen areas
- Wash dishes and utensils to uphold hygiene standards
- Adhere to food safety and sanitation regulations
Cash Handling
- Operate the till register, process transactions, and provide accurate change
- Change management from Post office to ensure small change is sufficient
Stock Management
- Monitor stock levels and inform supervisor or manager if supplies as necessary
- Support inventory checks to maintain efficiency
- Accept and sign for deliveries *if required
Qualifications
Skills & Knowledge
- Strong understanding of food and beverages, including preparation and presentation.
- Excellent personal appearance and hygiene standards.
- Passionate about delivering outstanding customer satisfaction.
- Strong verbal and written English communication skills
Experience
- Previous Hospitality with a focus on customer service and food handling would be preferred, but not essential
Qualifications
- Good knowledge of food hygiene principles and best practice.
Join us in creating memorable experiences for our customers while being part of a dynamic team that values quality, service, and community!
Job Type: Full-time
Pay: £13.00 per hour
Expected hours: 28 – 48 per week
Work authorisation:
- United Kingdom (required)
Location:
- Walton-on-Thames KT12 4BF (preferred)
Work Location: In person