About Us
At Family Law Partners, we are a nationally recognised, award-winning family law firm committed to delivering exceptional service with empathy, integrity, and innovation. We believe that excellence in family law extends beyond legal advice – it includes every interaction and experience our clients and colleagues have with us.
As part of our continued growth, we are seeking a Client Services Lead to join our Operations Team. This pivotal role is designed for someone who takes genuine pride in creating gold-standard experiences – for both our clients and our internal team.
Purpose of the Role
The Client Services Lead is the front face, first impression, and behind-the-scenes engine of excellence for our office. This multifaceted role combines high-level client care with operational precision – ensuring that every enquiry, interaction, and environment reflects our values and standards.
From expertly handling new enquiries and managing client billing, to maintaining a seamless office environment and supporting internal teams, you’ll be central to making sure everyone – client or colleague – receives the highest level of service.
Key Responsibilities
1. Client Enquiry Handling & Conversion
- Be the first point of contact for all new client enquiries via phone, website or email, offering a warm, informed and reassuring introduction to our services.
- Take the time to understand client needs and guide them confidently through the enquiry process.
- Work closely with legal teams to ensure timely follow-up and conversion of high-quality enquiries into active matters.
- Champion our firm’s reputation by delivering consistent, outstanding first impressions.
2. Client Billing and Financial Support
- Prepare and issue client invoices accurately and on time, in coordination with legal teams and the finance department.
- Take client payments in a secure, professional, and client-friendly manner – in person or over the phone.
- Support the firm’s financial operations through:
- Managing licence renewals and office subscriptions.
- Processing team expenses and submitting them for approval.
- Supporting procurement of goods and services in line with budgets and operational needs.
- Monitor payment progress and assist with client debt follow-ups in a manner that preserves trust and professionalism.
3. Compliance and Case Management
- Maintain accurate and up-to-date client records within the case management system.
- Ensure compliance with internal procedures and regulatory requirements, including Anti-Money Laundering (AML) documentation and checks.
- Act as a point of contact for routine compliance queries and liaise with central support teams as needed.
4. Office Environment, Facilities & Administrative Support
- Ensure the office operates to the highest standard every day – clean, functional, well-stocked and welcoming.
- Coordinate office utilities, supplies and IT needs, working with external providers and internal teams to resolve issues promptly.
- Deliver administrative support across the office, including handling post, scanning, photocopying, and assisting with file management.
- Take responsibility for ensuring meeting rooms, kitchens, and common areas are impeccably maintained, contributing to a productive and positive workspace for all.
5. Client Journey & Visitor Experience
- Deliver a seamless, five-star experience for every client visiting the office – from a warm welcome to thoughtful details that create comfort and confidence.
- Prepare meeting rooms with care, including refreshments, materials and any specific client needs.
- Constantly look for ways to improve the client journey and exceed expectations at every touchpoint.
What We’re Looking For
- A service-first mindset – someone who is passionate about delivering outstanding experiences to both clients and colleagues.
- Experience in a client-facing role within a professional services or legal environment.
- Strong organisational skills, attention to detail, and the ability to manage multiple priorities with calm and efficiency.
- Excellent written and verbal communication skills, with warmth, empathy and professionalism.
- Comfortable using a range of IT and case management systems.
- A proactive, solution-focused approach with the confidence to take initiative and responsibility.
What We Offer
- A collaborative, values-driven culture that prioritises excellence, innovation and wellbeing.
- The opportunity to be part of an award-winning firm known for its unique approach to family law.
- Ongoing support and professional development within a forward-thinking operations team.
- Competitive salary and benefits package.
How to apply
Apply here or by sending your CV and cover letter to kirstenhr@familylawpartners.co.uk
Salary is dependent on experience.
Family Law Partners (UK) Limited is an equal opportunities employer.
The Company reserves the right to alter or amend the duties set out in this Job Description in accordance with the needs of the business and after consultation with the post holder.
Job Types: Full-time, Permanent
Pay: From £25,000.00 per year
Benefits:
- Company events
- Company pension
- Free flu jabs
- Life insurance
- Sick pay
Ability to commute/relocate:
- Brighton BN1 3HR: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 22/08/2025