Brand Specialist

Join Lacoste at Selfridges – Brand Ambassador Opportunity

Pop-up activation at Selfridges and we are looking for a passionate Brand Ambassador to be part of the experience.

Location: Selfridges, London

Contract: 24 hours/week

Duration: 8 weeks

Main Responsabilities:

Customer engagement

• Deliver Premium Customer Service: Connecting customers to our iconic brand by providing an exceptional experience through greeting, listening, and assisting customers.
• Build customer relationships: Go above and beyond to exceed expectation through the offer of additional services, encouraging customer loyalty and repeat business.
• Brand Specialist: Demonstrate in-depth knowledge of the brand's products, materials, heritage, and history to share with customers through inspirational story telling.

Sales Excellence

• Achieve Business Targets: Ensure sales animation by achieving and exceeding daily objectives/targets.
• Upselling & Cross-Selling: Identify opportunities to enhance the customer's purchase by recommending complementary products.
• Manage Transactions: Ensure smooth, accurate, and efficient processing of purchases and returns, ensuring all customers are approached and offered the available services.

Brand Representation

• Maintain Brand Image: Maintain a pleasant shopping environment consistent with Lacoste standards, to uphold the brands standards
• Visual Merchandising: Take pride in ownership; adhering to proper housekeeping standards on the sales floor

Operational Tasks

• Stock Management: Respect and follow stock policy standards for efficient sales management
• Store Standards: Monitor stock replenishment and control standards
• Compliance: Adhere to company policies, including health and safety standards.
• Business Reporting: Develop a strong relationship with the line manager and report weekly/monthly on business performance.

Essential Criteria:

• Dynamic seller with a passion for customer service
• Strong communication skills
• Persuasion, Influence and adaptability
• Right to Work in the UK
• Embrace challenges
• Critical thinker with a ‘can do’ attitude

Desirable Criteria:

• Knowledge of one or more foreign language(s)

Equal opportunities

At Lacoste, we are committed to making equal opportunities a reality.
Inherited from our unique vision of fashion-sport, equal opportunities move us forward and our recruitment methods follow this commitment by focusing on skills and embracing all types of talents.
We commit to fostering a diverse and inclusive environment where elegance goes beyond style and where each of us is given the chance to fulfill our greatest potential.