Main purpose of job:
Support the Operations Manager in their day-to-day role through delivering excellent customer service face-to-face, over the phone or via email.
Position reports to:
Operations Manager
Location:
Quattro-Tech St Ives
Salary:
£27,000 – £30,000 OTE
We offer:
- Continuous training and development
- Access to Teams online digital community where you’ll be kept up to date with organisational updates, praise, celebrations, events and more
- A Life Assurance policy, at no cost to yourself
- 24/7 access to our Employee Assistance Programme for employee support, wellbeing and positive mental health
- Workshop discounts that extend to friends and family
- Access to hundreds of discounts including retail, wellness and hospitality incentives
- Access to my cinema society
- A yearly summer and winter event
- Planned closure over Christmas
- Additional holiday for length of service
Main tasks:
- Supporting the day-to-day operations of our workshop
- Offering exceptional customer service
- Being proactive in creating and improving processes that support efficiency
- Responding to enquiries using various sources including face to face, email, and over the phone
- Maximise opportunities into our business by securing bookings
- Upselling and ordering of genuine parts to facilitate maintenance and repairs
- Keeping customers informed throughout their visit
Requirements:
- Full UK Driving license
- Have genuine commitment to delivering first class customer service
- Experience as a Service Advisor/Team Leader with parts catalogue knowledge (desirable)
- A strong understanding of automotive technology and the automotive industry (desirable)
- Main dealership or independent experience (desirable)
- Ability to explain technical information to colleagues and customers
- Excellent customer service, interpersonal, and communication skills
- Strong organisational, decision making, and problem-solving skills
Job Type: Full-time
Pay: £27,000.00-£30,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
Work Location: In person
Reference ID: QUA123