You will be required to undertake a wide range of clerical & administrative duties as part of a small friendly team. The post requires well developed interpersonal skills as you will be expected to liaise with patients, carers, clinical staff & outside agencies.
Ideally you will have previous experience in a healthcare environment, be a good communicator and have the ability to work unsupervised. Good IT skills are essential as the role will involve regular use of computer based clinical systems, although we will provide training and on-going support to the right candidate.
Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.
As an aspiring outstanding Trust we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust’s policies, at all times.
- Act as a point of contact to deal effectively with a wide range of enquiries. Perform call handling responsibilities on behalf of the services.
- To receive and co-ordinate telephone calls from a variety of sources answering queries from staff, clients, and others.
- To take forward messages as appropriate.
- Manage generic email address boxes.
- Signpost service emails following service guidelines.
- Provide support with all office administration for the services e.g., scanning, photocopying, laminating, using clinical IT systems.
- Booking home visit appointments with clients over the telephone and capturing appointment details onto data Systems.