ROLE TITLE: Youth and Family Mentoring Coordinator (Guildford and Woking)
– Fixed term post until end September 2026 in the first instance
REPORTING TO: Sian Jones, Programme Manager
LOCATION: Home based with travel and work in Guildford and Woking, plus some travel across Surrey
HOURS: 21 hours per week over 3 days Mon – Fri, with some twilight working required
SALARY: £13.78 p/h £15,047 p/a
CLOSING DATE: 8 September 2025
Surrey Care Trust is a local charity that helps people to improve their skills for life, work and learning through counselling, education, mentoring and volunteering. Our programmes support disadvantaged families in improving their chances in life. Through our programmes we are enabling people throughout Surrey to overcome the disadvantage of low skills, poor educational achievement, limited opportunities and tough financial circumstances.
We offer a broad range of programmes - support for families and their children at our Spelthorne Family Centres; offering vulnerable and challenging young people an alternative approach to education at our STEPS learning centre; a free and independent youth counselling service for young people aged 16 – 25; mentoring young people and adults to help them gain confidence and make positive changes; improving mental health and wellbeing through Steps2Work Wellbeing and our nurture through nature programme at Gateway and Outside and Active; working to bring the community together and taken action on local issues with our Stanwell Community Group project; supporting 18-24’s into employment through Steps2Work in Woking; and creating a different environment for people to learn new skills and give something back to society on our Swingbridge Community Boats.
Our Vision
We are the local charity working with volunteers, to make Surrey a place where vulnerable people have the opportunities, skills and support they need to achieve their potential.
Our Mission
We are breaking the Cycle of Disadvantage in Surrey by equipping vulnerable people with the skills and confidence they need to change their lives, and their futures.
Overall purpose of the role
Your role will be to work closely with the family, the mentor and the professionals involved in the family (school etc). You will recruit, train, support and manage a bank of volunteer mentors who will be matched with young people living within a specific borough for the Youth and Family work. (NB the mentor is to be the primary person working with the young person or parent). You will work closely with the Wellbeing Team organising training and support groups for mentors. You will work collaboratively with all team members and external agencies building relationships with our partner organisations. You will manage a caseload of families/young people and their mentors to establish high quality support.
Duties and Responsibilities
· Recruit, train, support and manage volunteer mentors from a range of backgrounds
· Liaise with Project Manager to ensure referrals are suitable
· Match volunteer mentors with young people and offer ongoing support to the young person and their family
· Attend, lead and support mentoring meetings and training as required
· Deliver high quality, early intervention, 1:1 Wellbeing mentoring for young people and parents and ongoing volunteer mentor support
· Liaise with Wellbeing Team to ensure all data and recording systems are retained in appropriate format and to deadlines for both Ingram and SCT Board
· Liaise with schools, social workers, Mindworks and other voluntary and statutory agencies to identify the support already in place and build on existing networks in the borough – e.g. faith groups/sports/music or art clubs/LGBGT groups/Surrey Young Carers
· Liaise with other SCT programmes to develop and organise Wellbeing groups with other staff members
· Document all family contact, complete required paperwork and provide regular case studies linked to the recording systems required for Outcome measures to demonstrate impact.
· Attend relevant training and networking events to ensure ongoing opportunities for young people
· Promote the vision, aims and values of SCT
· Demonstrate and promote effective safeguarding practice
· Any other duties commensurate with the role
Person Specification
Education, Training and Work Qualifications
ESSENTIAL
A Level standard or equivalent
Relevant Experience
ESSENTIAL
Experience of working with young people
Experience of working in an organisational, project or administrative capacity
Good standard of computer literacy including Microsoft Office at intermediate level
Knowledge
ESSENTIAL
Safeguarding awareness and training; recognising the importance of keeping children safe and reducing the risk of harm
An understanding of recognising the need for assessment, planning, intervention and reviewing in a restorative way in relation to supporting young people
An understanding of mental health issues
An understanding of emotional, social, social media and level of risks with young people
Skills and Expertise
ESSENTIAL
Able to relate confidently to both adult volunteers, parents and young people
Excellent planning, administrative and organisational skills
Strong verbal and written communication skills
Flexible in approach, using initiative, prioritise own workload without day-to-day supervision and work remotely
Demonstrate a high level of professionalism and initiative when making decisions
Good listener and a passion for young people to thrive
Car driver with full licence
An enhanced DBS is required for this role. The role will involve travel to schools and some home working.
Surrey Care Trust requires all applicants to complete an application form which will be sent once you submit an application.
Job Types: Part-time, Fixed term contract
Pay: £13.78 per hour
Expected hours: 21 per week
Benefits:
- Company pension
Experience:
- Customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: Hybrid remote in Guildford GU4 7HL
Application deadline: 08/09/2025
