Join Our Team as a Youth Enrichment Worker at New Era Residence!
Who We Are:
Welcome to New Era Residence, one of the fastest-growing providers of specialised care in the Midlands. We support young individuals through their transitional journey into early adulthood, with a focus on avoiding hospital admissions for those with complex mental health conditions. Our unique, person-centred approach sets us apart. We empower our young residents to take the lead in their care, helping them unlock their hidden talents and aspirations.
At the core of our ethos is the belief that every young person deserves a fresh start. We provide a homely, supportive environment with on-site therapeutic support, ensuring that our residents feel safe, secure, and at home while they explore their identities and develop their independence.
Why Work With Us?
We are proud of our dedicated and passionate team, who are committed to achieving the best outcomes for the young people we support. Our supportive environment allows our managers to focus on delivering quality care and achieving consistent, positive results.
Role Title: Youth Enrichment Worker (NCQ/QCF Level 3 or 4)
Department: Residential Support Worker
Salary: £12.75 per hour
(*Candidates must have Level 3 /4 qualification or working towards it)
Person Specification: Age: 21years +
Essential Qualification: NVQ/QCF Level 3 or Level 4 - Health and Social Care
Essential Experience: Experience in supporting complex young people
Essential Knowledge:
- Safeguarding
- Whistle blowing
- Managing Challenging behaviours
- Managing young people’s conflict
Essential Skills:
- Ability to communicate effectively and offer advice, guidance, practical support that meets the needs of the young people.
- Ability to respond to a crisis whist remaining calm and working as an active member of a team.
- Ability to report verbally and in writing.
- Retaining partnership work.
Continuous Development:
- To develop knowledge and expertise to adapt within the sector.
Role Purpose
The Qualified Youth Enrichment Worker will primarily:
- Maintain a safe and stable living environment for Young People who are transitioning into semi-independent living.
- To reduce and eliminate potential harm and risk exposed to the Young People.
- Assist in assessment of support needs and development of individual pathway plans.
- Ensure effective delivery of support programme targeted to the young people’s needs are developed in consultation with the individual.
- Support young people to achieve the required points within their Outcome Stars.
- Signpost young people to the appropriate support services and support them within the navigation of their health and social needs.
- Deliver a cohesive support service which achieves positive outcomes for young people experiencing hardship.
Roles & Responsibilities
- Establishing effective communication and positive relationship with young people and staff.
- Providing intensive, high level practical support in response to crisis/relapse situations.
- Supporting manager with service audits/reviews to ensure the service is meeting the needs of the young people.
- Contributing to quality assurance of the service and producing quarterly outcome reports.
Regulation & Safeguarding
- Recognising and reporting safeguarding concerns.
- Carrying out health and safety inspections and duties.
- Understand the importance of planning, monitoring, reviewing, recording keeping and safeguarding in relation to young people.
- Maintaining administrative records, timesheets, etc.
Training and additional duties
- To undertake appropriate training and to carry out additional functions consistent with the scope and purpose of the post as directed.
General Technical Competencies
- Familiar with regulatory and good practice standards for the role.
- Completed QCF (NVQ) Level 3 Children and Young People's Workforce or be willing to undertake this.
- Maintain professional conduct by referring to New Era Residence policies, procedures, guidelines, and best practice.
Technical Competencies
- Understand Young people communication needs and use the appropriate tools and resources.
- Understand the challenges young people face within our current climate the use of the Pathways to Independent, Life skills and Outcome Stars.
- Understand the use of safeguarding procedures and Mental capacity Act guidance.
- Knowledge of young people’s statutory, voluntary and community resources for Health, Education, Employment, Training and Leisure.
- Knowledge of self-directed support and related assessment and funding mechanism. Able to seek advice and encourage young people to take up appropriate sources of funding support.
- Understand and use the health and safety procedures for safe lone working, risk assessment and property inspection.
- Understand and use relevant record keeping software and resources to be able to produce accurate and timely information.
Reporting to: Service Manager, Deputy Manager
Responsible for: Young People within each residence
Disclosure level: Enhanced DBS
Role Level: Residential Support Worker
Job Type: Full-time
Pay: £12.75 per hour
Benefits:
- Bereavement leave
- Casual dress
- Company pension
- Health & wellbeing programme
- Store discount
Ability to commute/relocate:
- Northfield B31: reliably commute or plan to relocate before starting work (required)
Education:
- Certificate of Higher Education (preferred)
Experience:
- Residential Care: 2 years (required)
Licence/Certification:
- NVQ Level 3 or above in Health and Social Care? (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 29/08/2025
Reference ID: NER-YEW-DRMS
