Job Summary: We are seeking a friendly, organized, and customer-focused individual to join our team as a Workshop Receptionist. In this role, you will be the first point of contact for customers, managing bookings, answering queries, coordinating with workshop staff, and ensuring a smooth and professional service experience. This position requires excellent communication skills, attention to detail, and a passion for delivering high-quality customer service in a fast-paced workshop environment.
Location: Inverness (A96, Dalcross)
Position: 20 to 36 hrs Flexible – we’re looking for the right person rather than specific hours and can build the job around the person. Core hours will include Mondays & Fridays.
Salary: Real living wage £12.60hr + staff benefits
About Us: We specialise in providing exceptional campervan and motorhome services, including sales, servicing, and repairs. Our friendly team works in a fast-paced yet supportive environment where quality and customer satisfaction are our top priorities.
Your Role: As our Workshop Receptionist, you will play a vital role in keeping our workshop operations running smoothly. Responsibilities include:
o Greeting customers in a friendly and professional manner, in person, over the phone, and via email.
o Create and manage job cards, ensuring all necessary customer and vehicle information is accurate.
o Check-in vehicles for servicing work, ensuring contact details and job information is accurate, liaising with the workshop coordinator if any changes.
o Manage the key safe and ensure all customer vehicles are properly tagged and stored within a well-organised system.
o Communicate with customers regarding service updates, quotes, and repair progress.
o Keep the reception area clean, organized, and welcoming.
o Return customer vehicles after servicing, ensuring all paperwork is prepared, payments are processed, invoices are signed, and a clear handover explanation of the work completed is provided.
o Proactively gather feedback and encourage customers to leave online reviews on completed work.
o Maintain accurate records of service history and customer interactions.
o Assist with parts ordering and inventory coordination if required.
o Follow up with customers post-service to ensure satisfaction and encourage repeat business.
o Support general administrative tasks and provide backup to the wider team as needed.
What We’re Looking For:
- Excellent interpersonal skills and an ability to build rapport quickly.
- Strong organizational and time-management skills, with a proactive approach to work.
- IT competency is essential, including the ability to work with Microsoft packages
- Previous experience in a similar role (preferred but not essential).
- An interest in campervans or knowledge of the Highlands & Islands tourism industry.
What We Offer:
- A supportive and friendly working environment.
- Flexible working hours to fit your lifestyle.
- Opportunities for personal and professional growth.
- A range of staff benefits from motorhome use to leisure centre memberships.
How to Apply:
If this sounds like the perfect role for you, send your CV and a brief cover letter explaining why you’re a great fit and the hours you could potentially work to [email protected]
Start your journey with Highland Campervans and enjoy a role that values balance, community, and adventure. We can’t wait to hear from you!
Job Types: Full-time, Part-time, Permanent
Pay: £13,104.00-£23,587.00 per year
Expected hours: 20 – 36 per week
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
