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Welfare Benefits Caseworkers

Citizens Advice
£28,090 - £32,322 a year
Birmingham, England
3 weeks ago
Salary
£28,090 to £32,322 per annum (depending on experience)
Location
Birmingham
Workplace
Hybrid working
Contract
Fixed term contract
Working pattern
Flexible
Hours per week
Post 1; Welfare Benefits Caseworkers x 2 Post 1 Full time- 36.5 hours p.w. Post 2 Part time 25.55 hours p.w

How to apply

You can email [email protected] to find out more information about this role and how to apply.

Interviews will take place on 18 August 2025.

About the role

We are inviting applications for this exciting opportunity to join an established team.

We are looking for experienced advisers who have a strong background in the delivery of high-quality advice and a good working knowledge of welfare benefits.

The post holder will undertake casework, assisting clients to access their entitlement to welfare benefits and other sources of financial help, up to and including tribunal representation.

Advice will be delivered either virtually (including phone, secure email and video) or at outreach settings across Birmingham and Solihull according to the service user’s needs and preferences.

The post holder will also be responsible for promotion of the service, developing an effective working relationship with the referring teams, raising awareness of the service and delivering talks and training as required.

Experience of working independently and building relationships with third sector colleagues will be important, as will the ability to achieve targets.

To apply, please email [email protected]

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.

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