Warehouse Coordinator

Summary
As a Warehouse Coordinator, you’ll play a key role behind the scenes, helping us deliver the charm and warmth of Paddington Bear to every visitor. From managing inventory with care to ensuring our shelves are stocked with bear-approved goodies, your work will help keep the magic flowing.

You’ll also handle all paperwork related to deliveries, ensuring everything is accurate and timely. All the while, you’ll support our Retail, F&B and Operations team in delivering Guest Obsession the Paddington Bear way: with heartfelt care, thoughtful touches, and a sprinkle of marmalade magic in everything we do.

We have a full time position role, working a minimum of 30 hours per week. The Paddington Bear Experience is open daily and so we do require flexible attitude towards working hours as shifts will include weekends and bank holidays.

We are seeking a Warehouse Coordinator to join our dynamic team in London. This role is vital in ensuring the smooth operation of our warehouse activities, contributing significantly to our mission of delivering first-class immersive experiences.|

Responsibilities

Pack with Purpose

• Liaise with management to ensure smooth, accurate stock flow — resolving any issues promptly
• Support departmental managers with weekly/monthly stock counts, including organising and completing physical stocktakes and reconciliations
• Maintain accurate stock systems and records across all departments (Retail, F&B, consumables, etc.)
• Ensure continuous replenishment of front-of-house areas and coordinate across storerooms for efficient stock control
• Maintain cleanliness and organisation across all stock rooms, including rubbish removal and recycling in line with best practices
• Provide on-site support for venue management operations and contribute to logistics projects and wider operational initiatives
• Coordinate internal communications to ensure consistency across teams for all deliveries and stock matters
• Communicate operational updates or disruptions to relevant teams and customers
• Attend team briefings and contribute to daily operational planning
• Uphold Health & Safety standards and ensure all inventory is stored and handled safely
• Report any first aid, hazards or ‘Near Misses’ to your line Manager, and actively promote this approach amongst the team

Keep the Magic Tidy

• Keep all storage areas clean, tidy, and compliant with safety policies
• Ensure safe transport and handling of stock to prevent damage or injury
• Report and document any hazards or incidents immediately
• Support evacuation procedures and uphold all Health & Safety and profit protection policies
• Ensure you adhere to the uniform policy and personal hygiene is kept to a high standard.

Kindness in Every Step

• Respond to guest queries and complaints with warmth and efficiency, escalating when necessary
• Consistently deliver high standards of service and support other departments to enhance the guest experience
• Champion Guest Obsession by engaging in team initiatives and contributing ideas

Preferable Requirements

• Full UK driving licence (role may involve travel between venues or transporting materials)

We think you’ll bring a touch of marmalade magic if you:

• Are comfortable with the physical demands of the role, including lifting, moving stock, and being on your feet — it’s a hands-on job that keeps the magic moving behind the scenes
• Are confident working independently for extended periods, as the role involves a significant amount of lone working — perfect for those who enjoy quiet focus and taking pride in their own rhythm
• Have solid experience in logistics or warehouse coordination, with a proven track record of managing stock
• Can build and nurture strong relationships with both internal and external guests
• Enjoy being part of a close-knit attraction team, where collaboration and kindness are always on the menu
• Possess strong IT skills, especially with Microsoft Office
• Have a keen eye for detail and a high level of accuracy, ensuring everything is just-so
• Communicate clearly and confidently, with the motivation to support commercial success at every opportunity
• Are a true team player — ready to lend a paw when needed, while also being comfortable working independently

Job Type: Full-time

Pay: £13.50 per hour

Expected hours: No less than 30 per week

Benefits:

• Discounted or free food
• Employee discount

Experience:

• Stocking: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Reference ID: Warehouse Coordinator - The Paddington Bear Experience