Waiting List Co-ordinator
Location: Glasgow City Centre – Excellent transport links
Hours: 40 hours per week
Salary: £25,396 per annum
Support patients. Coordinate care. Make a meaningful difference.
At ACES, we help patients get the expert eyecare they need — quickly, safely, and locally. As a trusted NHS provider since 2005, we offer patients the Right to Choose where they receive their treatment. That choice often leads them to us.
As a Waiting List Co-ordinator, you’ll play a vital behind-the-scenes role — ensuring every patient is scheduled promptly, every referral is managed accurately, and every interaction reflects the care we’re known for. You won’t be rushed or pressured. You’ll be trusted to get things right and supported to grow within a stable, purposeful environment.
This is more than a customer service job. It’s a chance to support people during a vulnerable moment in their lives — and help them access life-changing treatment.
Is this you?
- You care about getting things right — every detail, every time
- You take pride in seeing a job through from start to finish
- You’re calm, supportive, and helpful — even when others feel anxious or uncertain
- You want to work somewhere that truly makes a difference
- You value clear structure, great teamwork, and strong leadership
- You’re motivated by purpose, not just performance metrics
What You’ll Do
- Coordinate care: Schedule patient referrals, appointments, and surgeries with precision and care
- Own the detail: Manage patient records, waiting lists, and clinical correspondence accurately
- Be the steady hand: Answer patient queries with empathy and professionalism
- Collaborate with clinical teams: Ensure a seamless patient experience from referral to treatment
- Keep things running smoothly: Support general office tasks and maintain a calm, well-organised environment
Why You’ll Love It Here
- Stable hours & structured days: Full-time, consistent schedule
- Clear purpose: Everything we do supports NHS patients and their right to choose
- Professional environment: Clean, modern clinics with strong processes and leadership
- Supportive team culture: Respect, care, and consistency underpin everything we do
- Personal growth: Training, development, and real progression opportunities
Benefits
- 29 days annual leave (including bank holidays)
- Free Laser Eye Surgery or Intraocular Lens Surgery
- Free eye tests & discounts on glasses/sunglasses
- Friends & family discount schemes
- Training on ophthalmic treatments and patient support
- Company pension scheme
Apply Now
If you’re someone who brings calm, clarity, and care to your work — and you’re ready for a role that rewards your reliability and empathy — we want to hear from you.
ACES is an equal opportunities employer and welcomes applicants from all backgrounds.
Job Type: Full-time
Pay: £25,396.80 per year
Work Location: In person
