Between £13 - £16 per hour
ABOUT US
Welcome to Richoux:a patisserie & restaurant serving an all,day menu of French classic & international favourites,inspired by the golden age of Parisian Cafe culture. With roots dating back to 1909 the brand is set to be reborn and enter a new chapter:new outputs are opening throughout London (Regent St & Tower Bridge) with further outposts due to open in 2026 across the UAE from Dubai to KSA.
From breakfast to dinner,our offering is elevated yet unpretentious,built around quality,provenance and attention to detail. With signature features like the patisserie trolley and tableside preparations,Richoux offers a distinct and welcoming dining experience — a refined yet relaxed destination for locals,travellers,shoppers and business guests alike.
POSITION OVERVIEW
As a Waiter at Richoux,you are the curator of the guest experience — delivering relaxed,confident,and polished service that captures the character of a modern grand café. You will guide guests through the menu,offer personal recommendations,and anticipate needs without intrusion.
This role is suited to someone with poise,pace,and a passion for creating memorable moments — whether it’s the first coffee of the day,a celebratory brunch,or a pre,theatre dinner. You are a calm presence and a brand ambassador,blending French flair with British charm.
GUEST EXPERIENCE:
- Deliver a seamless guest journey with clarity,care,and confidence.
- Offer personalised recommendations for patisserie,dishes,and drinks.
- Anticipate needs and adapt your approach based on guest energy and occasion.
- Handle dietary requests,complaints,and special moments with discretion and professionalism.
OPERATIONS:
- Communicate clearly across FOH,bar,kitchen,and host teams.
- Participate actively in pre,service briefings and handovers.
- Support and guide junior team members with knowledge and energy.
- Help maintain a calm,composed pace during service — even when it’s busy.
FINANCIAL MANAGEMENT:
- Take accurate orders,handle bills,and process payments with efficiency.
- Drive spend per head through subtle upselling of specials,drinks,and add,ons.
- Ensure all transactions,comps,and voids are handled to policy and standard.
- Help manage time on tables to maximise cover turnover while maintaining experience.
BRAND GUARDIANSHIP:
- Uphold Richoux’s uniform,tone,and guest interaction style.
- Present dishes and drinks to brand visual and verbal standards.
- Share product knowledge — including patisserie stories and menu inspiration — with clarity.
- Maintain your section with elegance,order,and brand pride throughout the shift.
REQUIREMENTS:
- Previous experience in a premium restaurant,café,or hotel.
- Strong communication and guest empathy skills.
- Calm,composed,and polished presence.
- Professional appearance and punctuality.
- Weekend and evening availability.
CORE COMPETENCIES:
- Guest Focus & Ownership:Own the guest journey from start to finish with care,polish,and professionalism.
- Pace with Precision:Manage high,volume service while maintaining elegance and control.
- Service Leadership:Lead your section confidently and support junior team members in rhythm and standard.
- Team Collaboration:Communicate clearly and work fluidly with FOH,bar,kitchen,and hosts.
- Brand Integrity:Embody Richoux’s visual,verbal,and service tone at every guest touchpoint.
WHAT WE OFFER:
- Competitive pay,tronc,and progression to Head Waiter or Supervisor.
- Product and service training in a premium,design,led venue.
- A warm,respectful team culture.
- A role in shaping the future of a reimagined heritage brand.
BENEFITS:
- Additional 12.5% tronc Scheme.
- Celebration Day - Additional day of leave after three years of service.
- Complimentary tea,coffee and and soft drinks on shift.
- Length of service reward.
- Up to £250 refer a friend scheme.
- Complimentary team meals during shifts.
- Up to 50% staff discount when dining at Richoux or group venues.
- Annual team recognition awards and celebrations events.
