Role: Vehicle Progressor
Location: Marshall Jaguar Land Rover Swindon
Hours: Full- Time, Monday to Friday 8:30am to 6pm (30 min lunch)
Salary: National Living Wage
Benefits: Enhanced annual leave, life assurance and pension scheme, discounted car purchase scheme, servicing and bodyshop services, discounted shopping portal and more
Who we are
Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24).
We operate 130+ car, van, truck and bike franchise stores across the UK.
Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.
We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.
The Role
We are now seeking an ambitious Progress Chaser to join our Jaguar Land Rover store in Swindon. The ideal candidate will be a well organised team player, who is able to demonstrate excellent administration skills and the ability to adhere to policy. As a key part of the Sale team, you will provide support to our Sales Manager and Sales Executive.
What You’ll Do
You will be responsible for assisting the Sales Team on the vehicle process of entering the dealership to leaving with a customer. As part of this role, you will also take ownership of dealership vehicle advertising; which includes photographing vehicle stock, uploading images onto online advertising, posting customer offers as well as, maintaining overall showroom presentation, managing key storage, liaising with the valet team and appraising newly arrived used stock.
Who You Are
- Previous customer service experience is essential
- You will be passionate about the customer journey and giving a great customer experience
- You are comfortable working to deadlines and managing customer expectations with regular communication and updates
- You will have strong attention to detail and organised as you will manage your own customer base and workload
- Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
- Tech savvy, ideally having used CRM systems in the past
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Job Types: Full-time, Permanent
Pay: From £28,649.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- Referral programme
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Swindon SN3 3RA: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have any unspent criminal convictions?
Experience:
- Customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Reference ID: REQ12518
