Join Our Team as a Trainee Welfare Benefits Adviser
Location: Remote (UK-based)
Employment Type: Full-time
We’re looking for kind, empathetic, and driven people to join our team at IncomeMax.
No experience in welfare benefits advice? No problem. We believe the right type of person can learn the skills with our training and support. If you’re passionate about helping others, good at talking to people, and love solving problems, this might be the perfect role for you.
What’s IncomeMax all about?
We’re an award-winning social enterprise dedicated to supporting people to increase their household income, reduce bills, and tackle debt. Since 2009, we’ve helped unlock over £38 million in extra income for families who need it most. Our work makes a real difference, and at the heart of it all are our human advisers who listen, support, and empower people every day.
What’s the role all about?
As a Trainee Welfare Benefits Adviser, you’ll be helping people to boost their finances, guiding them through the complex world of benefits, grants, and support schemes. But don’t worry – we’ll train you to do all that. Here’s a taste of what your day-to-day might look like:
- Talking to customers on the phone, building trust, and being a reassuring voice for those who need help.
- Helping people increase their income by checking benefit entitlements, identifying savings, and spotting opportunities to improve their financial situation.
- Being a problem-solver — making calls, writing emails, and filling out forms to help customers access the support they’re entitled to.
- Learning and growing — keeping up to date with welfare benefits, grants, and debt advice through hands-on training and support from our experienced advisers.
You’ll be part of a friendly, people-first team that celebrates kindness, empathy, and patience. Every day is different, and every customer’s story is unique.
What makes a great IncomeMax adviser?
We’re not looking for degrees, qualifications, or years of experience. We’re looking for people with the right qualities. If this sounds like you, we’d love to hear from you:
- You’re a great listener and can connect with people from all walks of life.
- You’re empathetic and non-judgemental — you treat people with respect and kindness.
- You’re a clear communicator who’s confident on the phone and can explain things simply.
- You’re a problem-solver who’s resourceful, persistent, and loves helping others.
- You’re organised and methodical — able to keep track of cases and follow them through to completion.
- You’re resilient — some customer situations will be challenging, but you’ll have the support of the team every step of the way.
Why join IncomeMax?
Here’s what makes us a great place to work:
- No experience required — we’ll train you to be an expert adviser.
- Meaningful work — every day, you’ll be helping people in need, making a real impact on their lives.
- Supportive team environment — we’re people-first, always supporting each other to do our best.
- Growth opportunities — this role gives you the chance to learn, develop new skills, and grow your career.
How to apply
If this sounds like you, don’t hesitate to apply — you don’t need to meet every single requirement to be a great fit. We’re looking for potential, not perfection.
To apply for the job there are THREE things you need to do.
1. Send us a 1 minute introduction video by email at [email protected] It’s a way of us getting to know you. If you’re not sure where to start just say hello, tell us a bit about yourself and what interested you in the role with IncomeMax.
2. Attach your CV
3. Attach a short covering statement.
Need a little nudge?
Research shows that some people won’t apply for a role unless they meet 100% of the criteria. If you’re reading this and thinking, “I’m not sure I’m qualified” — please apply anyway. We’re looking for people who are ready to learn and grow, and we’d love to hear from you.
Be part of something that matters. Apply today and join us in making a real difference.
Job Type: Full-time
Pay: £24,000.00 per year
Benefits:
- Work from home
Work Location: Remote
Reference ID: IM INDEED
