TRADE COUNTER ASSISTANT
WALTHAMSTOW
Are you ready to be part of a forward-thinking company that prioritises its people and their professional growth?
Trading since 1945, HRP is one of the longest established refrigeration and air conditioning wholesalers in the UK.
HRP has a strong pre and after sales support for an impressive portfolio of products. All products are available locally from a national network of 17 branches.
We have a vacancy for a Trade Counter Assistant at our Walthamstow branch.
As the Trade Counter Assistant, you will be expected to deliver a high level of customer service in operational and sales activities, ensuring customers receive a fast and efficient response to sales enquiries, building customer loyalty and enhancing the company’s reputation for service
What does the role involve?
- Provide a friendly and helpful response to customer enquiries to their total satisfaction in order to contribute to the management team’s goal of improving service levels to be the best in the industry;
- Accurate and regular order entry to help achieve minimum time delay between receipt of order and dispatch of goods, therefore maximising sales / stock turnover;
- Resolve customer queries / complaints to the satisfaction of all parties;
- Identify and investigate with internal / external customers potential problems to ensure the smooth flow of order and customer satisfaction;
- Goods inwards, picking, packing, loading and off-loading vehicles;
- Occasional multi-drop driving;
- Participate in the annual stock take.
What we’re looking for:
- Previous relevant experience would be an advantage.
- Ability to operate a forklift truck is desirable, but not essential; training will be given.
- Familiarity with computerised despatch systems would be an advantage.
- Effective communication skills are essential.
- Computer literacy.
- Due to the nature of the role, a full UK driving licence is required.
Why join HRP?
We invest in our people and provide a welcoming and supportive environment. You’ll receive comprehensive training on our products and services to help you succeed in your role.
The Details:
- Hours: 42.5 hours per week (Monday to Friday, 7.30am to 5:00pm)
- Location: Walthamstow branch
- Salary: £27,636 + £3,600 location allowance
- Holidays: 25 days plus all bank holidays, increasing by 1 day annually (up to 30 days).
- Benefits:
- Company pension
- Life assurance
- Employee Assistance Programme
- Bike to Work Scheme
- Equal Opportunity Employer: We welcome applications from all qualified individuals.
How to Apply:
Send us your CV, along with a short cover letter detailing how your experience and skills make you the perfect fit for this role.
We look forward to hearing from you!
Job Types: Full-time, Permanent
Pay: £27,636.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
Licence/Certification:
- Driving Licence (required)
Work Location: In person
