Hotel Receptionist – The Kings Arms Hotel, Berwick-upon-Tweed
Location: The Kings Arms Hotel, Heart of Berwick-upon-Tweed
Position: Full-Time / Part-Time Available
Salary: Competitive, based on experience
Start Date: ASAP
Are you passionate about hospitality and customer service? The Kings Arms Hotel, a bustling 26-bedroom hotel, bar, restaurant, and wedding venue in the heart of historic Berwick-upon-Tweed, is looking for a friendly and enthusiastic Hotel Receptionist to join our team!
About the Role:
As the first point of contact for our guests, you'll provide a warm and professional welcome, helping ensure every stay is memorable. This is a fast-paced, hands-on role, perfect for someone who thrives in a dynamic setting.
Key Responsibilities:
- Greet guests upon arrival, assisting with check-in/check-out efficiently
- Handle reservations and inquiries via phone, email, and in person
- Assist guests with local information, bookings, and requests
- Maintain accurate records, including payments and guest information
- Coordinate with housekeeping, bar, and restaurant staff to ensure smooth operations
- Keep the reception area clean, organized, and welcoming at all times
Shift Patterns:
- Early Shift: 7:00 AM – 3:00 PM
- Late Shift: 3:00 PM – 10:00 PM
(Shifts include weekdays, weekends, and occasional holiday cover)
What We’re Looking For:
- Previous experience in a front desk or customer-facing role (hospitality experience preferred)
- Strong communication and interpersonal skills
- Calm and positive demeanor, especially during busy periods
- Basic IT skills; knowledge of booking systems (training provided)
- Ability to work well in a busy hotel environment with a bar, restaurant, and wedding events
What We Offer:
- A lively and supportive team in a vibrant, well-established hotel
- Competitive salary with staff benefits
- Training and career development opportunities
- Discounts at the bar and restaurant
- Opportunity to be part of a busy hotel in the heart of Berwick-upon-Tweed
How to Apply:
Interested candidates should send their CV and cover letter to j[email protected] or drop them off at the hotel reception. We look forward to hearing from you!
Job Types: Full-time, Part-time, Permanent
Pay: From £12.21 per hour
Expected hours: 25 – 35 per week
Additional pay:
- Tips
Benefits:
- Company pension
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Work Location: In person
