Tenancy Sustainment Officer

Action is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and agency workers to share this commitment

Job Purpose

The role of the Tenancy Sustainment Worker is to manage a client caseload, providing tenancy support that will deliver positive outcomes for both the client and the organisation. They are responsible for delivering the organisation’s obligations to the client and ensuring that the client is assisted to access all opportunities afforded to them.

The TSW will provide front line delivery of a high standard of client tenancy support. You will need to be proactive and effective in the implementation to achieve positive outcomes for the client and the organisation. Tenancy Sustainment Workers are responsible for all client activities relating to support and engagement, from when a client enters the service to when they leave. They will work with the client in a positive, energising and engaging manner, promoting positive engagement that will motivate clients to maximise full potential and minimise negative outcomes.

Tenancy Sustainment Workers are responsible for the accurate and timely completion of client records / documentation. They must positively promote and engage in the delivery of tenancy support models employed by the organisation and work collaboratively with colleagues to ensure that the organisation offers the best possible service to clients, in the most appropriate way. They must also work in collaboration with partner organisation’s to ensure a holistic and client centred approach to support is provided.

The TSW is responsible for the delivery of frontline services and as such must work in an appropriate manner to uphold and promote the organisation’s reputation in the external environment at all times. Action are committed to multiagency working and the TSW will build and maintain strong working relationships with internal and external stakeholders as well as partners and commissioners.

Tenancy Sustainment Worker based in Mansfield. Joining us on a Full time, Temporary basis, working 36 hours per week, you will receive a competitive salary of £23,055 - £25,055 FTE + 10% Project uplift.

Action Housing is a Registered Charity and Housing Provider. Action offers support to vulnerable individuals and families, enabling them to establish and maintain a home and empowers tenants to recognise what they can do by supporting them to develop the skills they need for their long-term independence.

As our Tenancy Sustainment Worker, you will participate in the supporting and delivery of client engagement activities. This may be informing clients of relevant activities, working with Engagement and Life skills Co-ordinators, facilitating attendance, or leading and supporting the delivery of a group work session.

Benefits available to our Tenancy Sustainment Worker include:

• Mileage and Expenses
• Casual Dress
• Free Parking
• Free Tea and Coffee
• Westfield Employee Assistance
• Paid breaks
• Access to blue light card
• Charity Worker Discount
• Access to the company shop
• Microsoft Service Pro + iPhone Work Mobile
• 28 days annual leave (3 days allocated by the business between Christmas and the new year) + BH (Pro rated)

Responsibilities as our Tenancy Sustainment Worker will also include:

• Participating in the delivery of client engagement activities, this may be informing clients of relevant activities and facilitating their attendance, or leading or supporting the delivery of a group work session
• Providing accurate, concise and clear documentation that is easily understood by clients and completing the required fields and case notes on the case management system
• Managing and updating Client Support Modules
• As well as being a good listener and communicator, they will be sensitive to the diverse needs of the client and have a clear understanding of professional boundaries. Support may include accessing community-based services, maximising benefits/income, dealing with accommodation issues and addressing issues relating to health and wellbeing
• Have and develop relevant, current knowledge about services, resources and opportunities that will likely benefit their clients and assist them in social or community engagement and timely, positive move-on. Clients who are exiting the service will be supported through the transition to ensure that the process is managed effectively. For accommodation move-on there will be a willingness to assist with transporting the client’s belongings where this is practical and appropriate.
• Assessing referrals and managing waiting lists
• Completing weekly data returns as required

What we’re looking for in our TSO:

• Minimum 1-year experience of working with one of the following client groups – homeless, offenders, young people, substance users, people with mental health issues or domestic abuse survivors.
• At least 12 months experience of delivering housing related support, with an understanding of housing law and local knowledge of housing options and services
• Demonstrates an understanding of the issues facing this client group, and has a dedication to improving the lives of vulnerable people
• Ability to engage clients who are unmotivated and be a key influencer with the ability to be flexible in their approach to suit the client
• An understanding of the social, emotional and vulnerability of the service users supported by this team
• Understanding of the importance of confidentiality, risk management, safeguarding and GDPR
• Computer skills including all Microsoft packages
• Integrity, professionalism and a good understanding of the importance of professional boundaries
• Excellent communication skills, both written and verbal particularly communication via phone or e-mail
• Good organisational skills, the ability to work flexibly, on your own initiative and to prioritise workload
• Ability to deliver group work
• The ability to be flexible and cooperative as part of a team
• Ability to work with a wide range of people effectively
• Ability to adapt and learn to new IT systems
• Flexibility for working hours to be in accordance with the needs of the business

If you feel you have the skills and experience to join us as our Tenancy Sustainment Worker, then please apply now!

This post is a full time "in person" role

This post has been designated as an Essential Car User. A Full UK Driver’s license and access to a vehicle are essential. The vehicle must be insured for business use and have a current MOT certificate.

This role will be subject to an enhanced DBS check.

Person Specification (All listed below are essential criteria)

Knowledge and Experience

Minimum 1-year experience of working with one of the following client groups: offenders, young people, substance users, people with mental health issues or domestic abuse survivors

At least 12 months experience of delivering housing related support, with an understanding of housing law and local knowledge of housing options and services

Demonstrates an understanding of the issues facing this client group, and has a dedication to improving the lives of vulnerable people

Ability to engage clients who are unmotivated and be a key influencer with the ability to be flexible in their approach to suit the client

An understanding of the social, emotional and vulnerability of the service users supported by this team

Understanding of the importance of confidentiality, risk management, safeguarding and GDPR

This role is subject to an enhanced DBS check which is mandatory

Qualifications

Educated to GCSE level or equivalent experience with a minimum of GCSE English and Mathematics Grade A-C (or equivalent)

Computer skills including all Microsoft packages

Professional Skills

Integrity, professionalism and a good understanding of the importance of professional boundaries

Excellent communication skills, both written and verbal particularly communication via phone or e-mail

Good organisational skills, the ability to work flexibly, on your own initiative and to prioritise workload

Ability to deliver group work

The ability to be flexible and cooperative as part of a team

Ability to work with a wide range of people effectively

Ability to adapt and learn to new IT systems

Personal Qualities

Willingness to continue further training and personal development

Ability to show empathy

Excellent time management skills and the ability to work and efficiently to juggle multiple priorities

Confident and self-motivated

Commitment to working within Action’s core Vision, Values and Mission

Resilience and the ability to work in a pressurised environment whilst remaining calm and professional

Ability to work with clients with challenging behaviours and multiple complex needs not limited to poor mental health and substance misuse

Must be flexible, as shift work may be required

Job Types: Full-time, Temporary, Fixed term contract
Contract length: 6 months

Pay: £23,055.00-£25,055.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Mansfield NG18 2BN: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• driving licence and business insurance (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person