Action is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and agency workers to share this commitment.
We currently have an exciting opportunity to join our team as a Tenancy Sustainment Support Officer based in Chesterfield. Joining us on a full-time, permanent basis, working up to 36 hours per week, you will receive a competitive salary of £23,055 - £25,055 per annum.
Action Housing is a Registered Charity and Housing Provider. Action offers support to vulnerable individuals and families, enabling them to establish and maintain a home and empowers tenants to recognise what they can do by supporting them to develop the skills they need for their long-term independence.
As our Tenancy Sustainment Support Officer, you will participate in the delivery of client engagement activities. This may be informing clients of relevant activities and facilitating their attendance, or leading or supporting the delivery of a group work session.
Benefits available to our Tenancy Sustainment Support Officer include:
- Mileage and Expenses
- 28 days + 8 BH – 3 days will be allocated by the business between Christmas and new year
- Casual Dress
- Free Parking
- Westfield Employee Assistance
- Paid breaks
- Blue Light Discount
- Charity Worker Discounts
Responsibilities as our Tenancy Sustainment Support Officer will also include:
- Participating in the delivery of client engagement activities, this may be informing clients of relevant activities and facilitating their attendance, or leading or supporting the delivery of a group work session
- Providing accurate, concise and clear documentation that is easily understood by clients and completing the required fields and case notes on the case management system
- Managing and updating Client Support Modules
- As well as being a good listener and communicator, they will be sensitive to the diverse needs of the client and have a clear understanding of professional boundaries. Support may include accessing community-based services, maximising benefits/income, dealing with accommodation issues and addressing issues relating to health and wellbeing
- Have and develop relevant, current knowledge about services, resources and opportunities that will likely benefit their clients and assist them in social or community engagement and timely, positive move-on. Clients who are exiting the service will be supported through the transition to ensure that the process is managed effectively. For accommodation move-on there will be a willingness to assist with transporting the client’s belongings where this is practical and appropriate.
- Assessing referrals and managing waiting lists
- Completing weekly data returns as required
- This role is in person and office based
What we’re looking for in our Tenancy Sustainment Support Officer:
- Minimum 1-year experience of working with one of the following client groups - offenders, young people, substance users, people with mental health issues or domestic abuse survivors
- At least 12 months experience of delivering housing related support, with an understanding of housing law and local knowledge of housing options and services
- Demonstrates an understanding of the issues facing this client group, and has a dedication to improving the lives of vulnerable people
- Ability to engage clients who are unmotivated and be a key influencer with the ability to be flexible in their approach to suit the client
- An understanding of the social, emotional and vulnerability of the service users supported by this team
- Understanding of the importance of confidentiality, risk management, safeguarding and GDPR
- Computer skills including all Microsoft packages
- Integrity, professionalism and a good understanding of the importance of professional boundaries
- Excellent communication skills, both written and verbal particularly communication via phone or e-mail
- Good organisational skills, the ability to work flexibly, on your own initiative and to prioritise workload
- Ability to deliver group work
- The ability to be flexible and cooperative as part of a team
- Ability to work with a wide range of people effectively
- Ability to adapt and learn to new IT systems
- Must be flexible, with working hours being in accordance with the needs of the business
Please note: previous applicants need not apply.
If you feel you have the skills and experience to join us as our Tenancy Sustainment Support Officer, then please click apply now! We’d love to hear from you.
This post has been designated as an Essential Car User. A Full UK Driver’s license and access to a vehicle are essential. The vehicle must be insured for business use and have a current MOT certificate.
This role will be subject to an enhanced DBS check.
Job Types: Full-time, Permanent
Salary: £23,055 - £25,055
Benefits:
- Casual dress
- Company pension
- Employee discount
- On-site parking
- The company Shop
- Charity workers discount
- Short working day on a Friday
- Paid lunch break
Application question(s):
- Minimum 2years experience working within housing and/or housing support
- Do you have a full driving licence and access to a vehicle with business insurance, or are you willing to obtain this?
- What experience do you have of working with Benefits and Tenancy Support?
Work Location: Chesterfield
Job Type: Full-time
Pay: £23,055.00-£25,055.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Experience:
- Tenancy Support: 1 year (preferred)
Licence/Certification:
- Driving Licence and business insurance (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
