About Price First Taxis Ltd: Price First Taxis Ltd is the leading taxi service in Torbay known for its exceptional customer service, reliability, and commitment to a personal touch. As a 24/7 company, we are dedicated to providing top-notch service to our customers. We are currently seeking a polite, confident, and customer-focused individual to join our team.
Job Description: In this role, you will start as a Telephonist and have the opportunity to advance to a Controller role with a higher pay rate after training. The job involves various tasks aimed at ensuring smooth operations and excellent customer satisfaction. Every day is different and will keep you on your toes!
If you are looking for an exciting role that offers growth opportunities, a supportive team environment, and a chance to provide exceptional customer service, Price First Taxis Ltd is the place for you!
Hours and Availability:
35 - 40hours available as standard, with overtime available to cover for staff sickness and annual leave.
Days, evenings, weekends, and at least 2 overnight shifts a week required
Telephonist Responsibilities:
- Answer incoming calls and assist customers with their inquiries
- Greet and assist customers in person at the office
- Manage bookings, enter them into the computer system, and coordinate with drivers
- Handle general inquiries from customers via phone and email
- Organise cover for busy periods and manage driver documents
- Maintain confidentiality of sensitive information and paperwork
- Maintain cleanliness of the office and waiting room
Controller Responsibilities (After Training):
- Analyse pre-booked jobs and allocate them to appropriate drivers
- Dispatch all work fairly and efficiently
- Communicate with staff and drivers effectively
- Coach and help develop the office team
- Organise future bookings and free up availability for extra bookings
- Exercise problem-solving skills and effective organisation to optimise operations
- Maintain a high level of service quality and customer satisfaction
- Direct and communicate with your telephonist team
Requirements:
- Polite, confident, and customer-focused attitude
- Experience in telesales, administration, logistics, or reception roles is beneficial
- Ability to work in a fast-paced environment, handling a high volume of calls
- Preferred flexibility in working days, evenings, weekends, and covering holidays/sickness
- Computer literate with reasonable spelling ability
- Good problem-solving and organizational skills
Company Accolades:
- Best-rated taxi company in the bay on Google Reviews
- Best-rated taxi app in the bay on Google Play Store
- Best-rated taxi app in the bay on Apple App Store
- Most Trusted Taxi Company in Devon - SME Award! 2021 & 2022
Apply now to join our team and become a part of Torbay's best-rated taxi service. Please drop us a message if you have any further questions.
Job Types: Full-time, Permanent
Pay: £12.45-£13.00 per hour
Benefits:
- Company pension
- Employee discount
- Referral programme
Ability to commute/relocate:
- Torquay TQ1 3AQ: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What times/days are you NOT ABLE to work?
Work Location: In person
