Relief /Felixstowe & Bury St Edmunds
Suffolk Minds mission is to make Suffolk the best place in the world for talking about and taking care of mental health, and to assist with this we are looking to recruit two Telephone Support Line Operators (Relief) for our Suffolk Night Owls service.
The Suffolk Night Owls Telephone Support Line is available to anyone in Suffolk (excluding Waveney) who needs emotional support, including those with complex emotional needs and anyone struggling with loneliness, depression or anxiety.
The Telephone Support Line Operations role is to listen, provide emotional support, advice and assist service users who ring the help line for support.
Key information:
- Work pattern: night shifts between 17:50pm 1:10am with a 20-minute unpaid break
- Salary: £13.98 per hour with a 20% enhancement after 10pm
- Location: Felixstowe and Bury St Edmunds
- Contract type: Relief
- Number of posts: 2
- Post 1: based in Felixstowe, must be available able to cover night shifts as and when required on Tuesdays, Thursday, Sundays
- Post 2: based in Bury St Edmunds, must be available to cover night shifts as and when required on Monday, Wednesday, Friday, Saturday
Suffolk Mind does not employ people as part of its pool of casual or part time workers if it knows that they are already contracted to work full time.
Applicants who wish to seek a variation to this general rule should request this in their application form when applying.
Is the job for you?
Telephone Support line workers are there to listen and support service users. You will be an excellent listener, and provide impartial support and information, in a non-judgemental way.
Key requirements
Below is a brief summary of the key requirements for this role, but for more information please make sure you visit the vacancies page on our website and download the full job description and person specification.
- 2 years Experience of working with people in mental health
- Experience working with people suffering from mental distress
- Experience of providing in a 121 setting
- Good listening and people skills
- Knowledge of the range of local, national, statutory and voluntary agencies with which individuals may come into contact.
If you are looking to use your skills towards a career where your need for meaning and purpose are met, then come and join our team.
To apply, please complete a Suffolk Mind Application form by visiting our website, select get involved from the top menu then vacancies in the drop down list.
Relief Telephone Support line Operator JD and Specification
Closing date for applications: midnight Wednesday 10th September 2025
Interview date: TBC
Interview questions may be sent in advance of interview.
We aim to let all applicants know the status of their application within 4 weeks from closing.
Unfortunately, we are unable to offer sponsorship on this role.
Please complete our Equality and Diversity Survey here.
NO AGENCIES PLEASE
Suffolk Mind is committed to safeguarding and promoting the welfare of all children, young people, and adults at risk who have contact with our services and personnel. We expect all staff and volunteers to share this commitment. Background and DBS checks will be required for relevant posts as part of our Safer Recruitment procedures.
Additional keywords: Telephone Support Line Operator, mental health, charity, listener, night shift, help line
