Search suggestions:

part time
full time
retail
admin
bricklayer
cleaner
receptionist
carpenter
work from home
trainee
warehouse operative
hotel
warehouse
Scotland
London
Manchester
Wales
City of London
England
York
Somerset
Bristol
Bournemouth, Christchurch and Poole
Glasgow
Cardiff
Apply

Technical Support Engineer

Monte Carlo
United Kingdom
Full time
3 weeks ago

About Monte Carlo

As businesses increasingly rely on data + AI for competitive advantage, reliability has become a non-negotiable. Named a CBInsights AI100 company and described by Forbes as the "New Relic for data", Monte Carlo supports some of the world's most prestigious companies, including Fox, Roche, Honeywell, and CreditKarma to deliver trustworthy data + AI at scale.

Backed by Accel, Redpoint Ventures, Notable Capital, ICONIQ Growth, and Salesforce Ventures, Monte Carlo is powering the future of reliable data + AI.

About the Role:

We’re looking for a Technical Support Engineer who thrives in a customer-first, cross-functional environment. This role sits at the critical intersection of customer success, engineering, sales, and product development, enabling you to work across teams to ensure customer satisfaction, accelerate issue resolution, and contribute to scalable internal systems and support workflows.

In this role, you’ll answer product questions and debug technical issues for both current customers and prospects, taking ownership from the moment the customer reaches out all the way through submitting the PR for the fix. You’ll also be responsible for writing and maintaining internal and external documentation, and designing processes to drive efficiency and collaboration across teams. This role is a technical jack of all trades - if you enjoy fast-paced startup environments, solving problems, and working cross-functionally, this role is for you!

Our CEO and co-founder, Barr Moses, was VP of Customer Operations at Gainsight, the Customer Success company. Our first company value is Customer Impact.

**This role is fully remote and can be located in the UK, Ireland, Portugal, or Spain.

Here’s what you’ll be doing:

Technical Troubleshooting & Customer Engagement

Process Building & Tooling

Cross-Functional Collaboration

We’re excited about you because you have:

#LI-REMOTE

#BI-REMOTE

Come As You Are

Equality is a core tenet of Monte Carlo's culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. 

Monte Carlo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are proud to be recognized for our world-class employee experience:

Monte Carlo Named to American's Most Loved Workplace List 2024

Monte Carlo Named an Inc. Best Workplace for 2024

Monte Carlo Named A Top 20 ORG For Venture Capital Funded Companies, Spring 2024

Monte Carlo Named A Top 5 ORG in San Francisco, Spring 2024

Save Apply
Report job
Other Job Recommendations:

Senior Electronics Engineer

Segula Technologies
East Staffordshire, England
  • Lead the design, development, and testing of electronic...
  • Produce and review technical documentation, including...
2 weeks ago

Principal Design Engineer- Hydraulics

Williams Racing
Bassetlaw, England
  • Be an influential member of the department holding authority...
  • Support the Head of Department in adherence and setting of...
2 days ago

Principal Instrument Engineer

Wood
Aberdeenshire, Scotland
Wood are currently recruiting for a Principal Instrument Engineer on a contract basis working outside IR35 & Hybrid working 3...
3 days ago

Senior Instrument Engineer

Wood
Aberdeenshire, Scotland
Wood are currently recruiting for a Senior Instrument Engineer on a contract basis working outside IR35 & Hybrid working 3...
3 days ago

Senior Software Engineer/SRE - Application Middleware

Bloomberg
City of London, England
  • Gateways: Secure, high-performance TCP/SSL entry points to...
  • HFN & NSTP: A global HTTP CDN and SOCKS5 proxy network...
2 weeks ago

Front End Software Engineer

Jane Street
City of London, England
You would take part in the design and implementation of our next-generation of browser-based tools for operating our trading...
2 weeks ago

Senior Software Engineer - Index Calculation

Bloomberg
City of London, England
This role requires gaining a deep understanding of underlying financial concepts and investment strategies, as well as tackling...
2 weeks ago

Senior Python Engineer

Inizio
City of London, England
  • Develop robust backend systems and APIs to support...
  • Ensure best practices in model tracking, versioning,...
3 weeks ago

Technical Support Engineer - EMEA

Sigma Computing
City of London, England
  • You will work with Sigma’s customers and the pre-sales team...
  • Working closely with the development team, you will develop...
3 weeks ago

Improbable - Principal Engineer

Techruiter
City of London, England
Join us and you’ll help build the most innovative virtual worlds available, so our defenders can plan, train and make life-saving...
3 weeks ago