S3 ID is a market leader in location awareness and personnel safety solutions for hazardous environments. We deliver advanced hardware and software-based mustering and tracking systems to the world’s most demanding energy and industrial clients.
We are now seeking a proactive and organised Technical Support Co-Ordinator to join our growing team. This is not an engineering role, but it requires someone who can engage in a high-level understanding of technical software issues raised by clients, with a view to accurately reporting and escalating these within the team. It suits someone who enjoys a varied role with frequent switching between tasks, can manage their own workload effectively, and consistently delivers on time. The position bridges our customers, technical staff, and delivery teams to ensure smooth operational support and customer satisfaction.
Key Responsibilities
- Manage and support a small technical support team, providing summary reports to the Managing Director
- Administer new and existing support contracts, including SLAs, renewals, and documentation
- Process spare parts orders through the CRM system
- Plan and co-ordinate commissioning and service trips with clients and internal teams
- Maintain clear communication with customers regarding support status and activities
- Ensure accurate records, logs, and reports are kept up to date
Candidate Profile
- Strong communication skills – written and verbal – with a confident, professional manner
- Enjoys working with people and building positive working relationships
- Highly organised with the ability to prioritise and manage multiple tasks effectively
- Technically aware – comfortable working alongside engineers and understanding system concepts, but no formal engineering qualification required
- Proactive, self-motivated, and solutions-focused
- Experience using CRM or support ticketing systems preferred (e.g., Salesforce, Zoho, or similar)
What We Offer
- Competitive salary based on experience
- Office-based role with a strong, supportive team environment
- Exposure to major clients in the oil, gas, and energy sectors
- Opportunity to grow with a business committed to safety innovation
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
Schedule:
- Monday to Friday
Application question(s):
- Do you live in England?
Work Location: In person
Reference ID: Technical Support Co-Ordinator
