Job Specification Technical Service Advisor (Triage)
Benefits:
- Total pay Up to £40K OTE
- 31 days paid holiday (inc bank holidays) rising by + 1 day after each 5 years worked
- Company Pension Contribution
- Annual company events
- Bespoke induction and development training
- Staff discounts for vehicle purchase and servicing
- Death in Service Benefit
- Free eye test, dental & therapy treatments
Who you are:
· Ideally hold a Level 3 Light Vehicle Maintenance Qualification
· Hold at least a level 2 Light Vehicle Maintenance Qualification
· You will have the customer at the centre of your work
· Attention to detail
· Enjoy being busy and meeting new people
· Like a variety in your work
· Hold a full driving licence to drive manual and automatic cars
As the Technical Service Advisor:
· Be able to meet customers face to face and discuss the vehicle concerns they have experienced
· Be able to carry vehicle diagnostic checks and road tests to decide on the next steps in the repair process
· Be able to estimate costs for potential work on customers vehicles
· Be able to appoint customers in a diary
· Be able to work in the workshop when there are not enough triage appointments
· Be able to create a detailed work instruction (job card) to move the
Main Duties
· Complete vehicle health checks combined with a video presentation of the condition
· Keep up to date with technology changes by completing regular manufacturer training
· Customer interaction mainly face to face and via the various communication channels.
· Maintain detailed records of each service visit on the job card.
· Deliver outstanding customer experience.
· Handle customer concerns and help address complaints.
Job Type: Full-time
Pay: Up to £40,000.00 per year
Benefits:
- Company events
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Gym membership
Ability to commute/relocate:
- Gloucester GL2: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you hold a Level 2 Light Vehicle Maintenance Qualification
- Do you hold a Level 3 Light Vehicle Maintenance Qualification
Experience:
- Customer service: 1 year (required)
Work Location: In person
