Job Title: Technical Coordinator
Contract Type : fixed term contract till 31st March 2026
Salary : £24,027.89 (£26,452.68 is achieved after 12 months successful performance in the role)
Working Hours : 35 hours per week
Working Pattern : Monday to Friday
Location : London / Liverpool
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as Technical Coordinator
In this role you will provide comprehensive administrative and coordination activities to support service delivery for a range of complex , repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded. Activity will include scheduling of appointments, liaising with contractors, compiling and evaluating disclosure documents. Ideally in this role you will maintain all appropriate records and reports including payments, post inspection of works, collating information for databases with stock records, disrepair logs, stock condition records, asbestos etc.
About you
We are looking for someone with:
- Experience of scheduling / diary management ideally within a repairs environment
- Proven track record of providing administrative services including accurate record keeping
- Experience of maintaining databases and proficient with Microsoft Excel, Word, and PowerPoint
- Ability to show initiative and propose solutions to issues identified
- Ability to handle conflict and deal with difficult situations
- Methodical approach and results focused with the ability to take ownership of tasks
- Excellent team player who can work flexibly to meet business requirements
- Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role profile
Job purpose
Provide comprehensive administrative and coordination activities to support service delivery for a range of complex
repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded.
Activity will include scheduling of appointments, liaising with contractors, compiling and evaluating disclosure
documents.
Role requires you to:
- Maintain all appropriate records and reports including payments, post inspection of works, collating
- Process letters of claim promptly upon receipt, and play a supportive role in case management including
ensuring full compliance with the protocols to deliver financial savings to the Group
- To liaise and assist contractors with the scheduling of works, tracking and monitoring through to
- Support the Case Management Officer in identifying issues requiring management input to ensure escalation
- Support the Case Management Officer in the processing of payments associated with formal claims settled
- Support the Case Management Officers in the production of management data on the status of caseload,
- Ensure collaboration with all internal and external teams to deliver the disrepair and complex repairs
timescales
- Act as a key liaison point for customers during major works, including the co-ordination of decants where
- Ensure solicitor and customer letters are concise and comprehensive in line with quality standards
- Maintain and improve knowledge and skills to best carry out the role and represent the bests interest of the
- Assist with day to day enquiries from other members of the Asset function where required an undertake any
- Contribute to the continuous improvement of processes and procedures.
Person specification
Essential *
- Experience of scheduling / diary management ideally within a repairs environment
- Proven track record of providing administrative services including accurate record keeping
- Experience of maintaining databases and proficient with Microsoft Excel, Word, and PowerPoint
- Ability to show initiative and propose solutions to issues identified
- Ability to handle conflict and deal with difficult situations
- Methodical approach and results focused with the ability to take ownership of tasks
- Excellent team player who can work flexibly to meet business requirements
- Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage
- Customer focused with strong written and verbal communication skills, with the ability to
Desirable*
- Business Administration Qualification
- Understanding of property related legislation, including Disrepair, FFHHA, HHSRS, Party Wall Act and
- Social Housing Qualification (CIH)
- Knowledge of diagnosing and logging of repairs including the interpretation and analysis
