Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Central Reservations Team.
Under the leadership of our Central Reservations Manager, Sarah Connelly you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
The successful candidate can expect to work 14 hours per week (excluding breaks), Saturdays and Sundays 9.00am - 5.00pm. Please note flexibility outside of these hours will be required for the initial training period.
The rate of pay for this Part-time position is £8,954 per annum.
We offer a range of benefits including employee discounts, 29 days holiday ( Pro-rata) plus your birthday and opportunities for career progression and development.
About The Role
- Handling external and internal calls promptly, courteously and efficiently, taking and forwarding messages as required.
- Ensuring that caller concerns, complaints and difficulties are dealt with courteously and efficiently.
- Taking action to resolve issues where possible and reporting unresolved issues to your supervisor/manager.
- Ensuring all caller enquiries are handled efficiently and effectively.
- Completion of daily, weekly and monthly administration to ensure effective maintenance of systems information.
- Preparing ad hoc reports as required.
- Inputting reservations and actioning reservation reports when required.
- Processing all reservations related correspondence, ensuring all special requests are actioned.
- Promoting all Hastings properties to ensure that opportunities to increase sales are maximised.
- Maintaining effective communication with Group Sales and hotel personnel to ensure guest satisfaction.
Required Criteria
- High standard of attention to detail
- Ability to work under pressure within a team
- Excellent verbal communication skills A right to work in the United Kingdom
Desired Criteria
- Previous call centre or telephony experience
- Previous experience working in a hospitality environment
- GCSE level standard with minimum GCSE grade C passes in English & Maths or equivalent
- Previous reservations experience
Skills Needed
Customer Relationship Management, Customer Service Telephony, Ability to Identify and Anticipate needs, Listening/ Active Listening
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Company Culture
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.
It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.
We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.
As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
Company Benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development.
Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month
Salary
Not disclosed
