Are you passionate about delivering an excellent supporter experience? Do you get excited about fundraising and reaching fundraising goals? Have you got a meticulous attention to detail? If so, then this role is for you!
Great Ormond Street Hospital Charity are hiring for a Supporter Relations Executive to join our supporter relations team. You will be at the forefront of delivering exceptional supporter experience at the highest standards.
Salary
The salary this position is £32,890 per annum and we operate a hybrid working policy of 2 days per week in the office.
In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.
In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.
Key Responsibilities
- Act as the first point of contact for supporters, providing information, advice and support to maximise income in the most efficient way.
- To communicate with supports in a prompt, helpful and professional manner via telephone, post and email – being a passionate ambassador for GOSH Charity.
- To take donations and registrations and thanking donations in accordance with the supporter relations strategy and donor journeys.
- To receive and respond to complaints about the Charity’s fundraising activity, liaising with colleagues and agencies to reach a satisfactory resolution for the supporter wherever possible.
Skills, Knowledge and Expertise
- Previous experience working with the public to inspire their support.
- Ability to provide an exceptional supporter experience for fundraisers and donors.
- Strong written and oral communication skills.
- Experience working with databases, with attention to detail and good data management.
- Strong collaboration skills.
- A passion for working in public fundraising and delivering engaging and inspiring supporter experience.
Previous experience in the charity sector is not essential for this position, but is highly desirable.
How to apply
How to apply
Please click on the apply button in the top right hand corner where you will be taken to a short application form to complete.
Closing Date: 20th June 2025
Benefits
- 30 days annual leave (plus bank holidays)
- A flexible approach to working arrangements.
- Access to our enhanced pension scheme
- Life assurance
- Access to various health and wellbeing schemes, including the employee assistance programme.
About Great Ormond Street Hospital Charity
Every day, around 750 children and young people from across the UK are seen at Great Ormond Street Hospital (GOSH). At Great Ormond Street Hospital Charity, we help the hospital go above and beyond for seriously ill children, enabling kinder and better treatments, bringing hope for children with the rarest and most complex illnesses, and making hospital a little bit easier and a lot more fun for the thousands of children who are treated at GOSH every year. Our staff raise vital funds to support ground-breaking research, cutting-edge medical equipment, and the creation of child-centred facilities to help save more young lives, and essential support services that help save childhoods too.
Together, we can help give seriously ill children the best chance, and the best childhood, possible. We were delighted to be named Charity Times - Charity of the Year 2024, recognising the impact of our shared mission.
Our commitment to Equity, Diversity and Inclusion
We believe that GOSH Charity and the charity sector more widely should reflect the diversity of patients, communities, and society at large. We also know that having a more diverse and inclusive workforce will make us more innovative, challenge the status quo, and enable us to deliver more impact. We encourage applications from people of all backgrounds. In particular, we encourage applications from those who are currently under represented within the charity sector as they may be marginalised by race and/or ethnicity, sexual orientation, disability, long-term health conditions, or socioeconomic status.
If you would like more information about our approach to inclusive hiring please see our Inclusive Hiring Page here. You can also find out more about our commitments to EDI within our EDI Strategy here https://www.gosh.org/about-us/equality-diversity-and-inclusion-edi-strategy/
As a Level 2 Disability Confident Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact [email protected]
Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.
Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.
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