Job Advert
This is a hybrid role working 3 days in the office and 2 days working from home.
Role Purpose:
Responsible for supporting the Case Management Team with the set up and due diligence required for all new customer relationships and loans, supporting them in the delivery of customer service and the management of tasks relating to the life of each customer loan, through to loan redemption.
Responsibilities:
Supporting the Case Management team in the provision of services across the Property Development business:
- Create loan accounts for new and existing customers in the core banking system;
- Manage the safe receipt and lodgement of monies to accounts;
- Prepare Instruction Letters to Bank’s Professionals (Solicitors, Monitoring Surveyors, Valuers).
- Achieve compliance with CDD regulations by gathering information from a range of systems, and performing checks to assist the Case Managers & others in their CDD reviews;
- Obtain information from Land Registry and others to evidence the net worth of individuals and corporations;
- Support the Case Managers to maintain banking systems in good order;
- Save documentation to electronic filing locations in compliance with GDPR requirements;
Other general activities will include:
- All activities to be conducted in accordance with the Bank's internal procedures.
- Ensure all matters which may adversely impact the risk to the Bank are promptly notified to the Operations Support Manager, the Head of Case Management the Deputy Head of Operations, the Head of Operations, the Executive Director Property Development and/or Credit Department as necessary.
- Assist the Operations Support Manager and PD Team Administrator with ad hoc projects/ systems testing work as necessary.
Skills and Experience sought:
- Understanding of anti-money laundering procedures and CDD/KYC.
- MS Word and Excel.
- Knowledge of Aurius, the PD Portal and Virtual Cabinet.
- Basic Understanding of property lending practice and processes.
- Energetic and willing approach to work.
- Accuracy and eye for detail.
- Written and verbal communication skills.
- Good organisational and time management skills.
- Committed to high service levels with a can do attitude.
Equal Opportunities
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process, you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes. This will be for a period of 6 months or longer with your permission. This helps us understand our applicants so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
